B2B Growth & Customer Success Lead (Rome/Milan)

InPost Italy; Roma; Hybrid; EUR 35,000 - 52,000; Full time

Job summary

InPost Italy is seeking a Customer BDE to combine customer success and business development. The role focuses on building long-lasting relationships with existing clients while identifying growth opportunities.

The position can be based in Rome or Milan, with a hybrid arrangement requiring 2 days per week in the office. The candidate will act as a strategic advisor, ensuring customer satisfaction, retention, and expansion across products and services, and will collaborate with sales, product

Qualifications

• At least 1–2 years of experience in sales, preferably within the Logistics, Technology, or related industries.
• Good command of English, with a minimum proficiency level of B1.
• Excellent interpersonal and sales skills, with the ability to interact and collaborate with stakeholders at multiple levels.

Responsibilities

• Identify upsell and cross-sell opportunities through consultative engagement.
• Co-develop growth plans tailored to client needs and market trends.
• Collaborate with sales and product teams to propose innovative solutions.
• Serve as the main point of contact for a portfolio of clients.
• Understand client goals, pain points, and operational context.
• Ensure consistent delivery quality and proactive issue resolution.

Skills

Sales experience

Interpersonal skills

English proficiency

Job description

InPost Italy is seeking a Customer BDE to combine customer success and business development. The role focuses on building long-lasting relationships with existing clients while identifying growth opportunities.

The position can be based in Rome or Milan, with a hybrid arrangement requiring 2 days per week in the office. The candidate will act as a strategic advisor, ensuring customer satisfaction, retention, and expansion across products and services, and will collaborate with sales, product