B2B Customer Success Lead — Hybrid, Car & Profit-Sharing

Atlas Copco Group Co.,Ltd; Vicenza; Hybrid; EUR 54,000 - 66,000; Full time

Benefits offered by this job

Permanent contract

Company car

Collective profit-sharing bonus

Flexible Benefits Platform

Company-paid canteen service

Job summary

Atlas Copco Group in Italy is seeking a Customer Success Manager for MultiAir Italia. You will support customers, dealers and partners, building strong relationships, driving loyalty and reducing churn.

You’ll bridge sales and support, enhance product value and oversee the end-to-end support process from a high-level view. You will be part of the management team, reporting to the General Manager, collaborating with all internal functions and the divisional team, in a hybrid model across

Qualifications

• Experience in customer management and B2B business.
• Excellent negotiation skills, strong customer focus.
• Product knowledge and sales experience.
• Proficient with MS Office, Outlook, CRM systems and Power BI.
• English proficiency at B2 level or above, Italian mother tongue.

Responsibilities

• Update and maintenance of customer data (sales conditions, contacts...).
• Customer segmentation and check of sales conditions.
• Sending commercial offers for C and B customers (low and medium potential).
• Collaborate with PMM to identify critical issues and opportunities for stock material.
• Data collection on installed base for specific commercial actions.
• Close collaboration with SAM and BDM for sales data analysis and preparing visits.

Skills

Customer management

Negotiation skills

Product knowledge

Sales experience

MS Office

CRM systems

Power BI

Outlook

Tools

MS Office

Outlook

CRM systems

Power BI

Job description

Atlas Copco Group in Italy is seeking a Customer Success Manager for MultiAir Italia. You will support customers, dealers and partners, building strong relationships, driving loyalty and reducing churn.

You’ll bridge sales and support, enhance product value and oversee the end-to-end support process from a high-level view. You will be part of the management team, reporting to the General Manager, collaborating with all internal functions and the divisional team, in a hybrid model across