Automotive Technical Delegate / Flying Doctor

MSX International; Toscana; Hybrid; EUR 42,000 - 65,000; Full time

Job summary

MSX International seeks an experienced automotive diagnostic specialist to support dealerships and repairers with complex vehicle issues. You’ll diagnose, fix faults, and provide on-site and remote guidance to ensure first-time-right repairs.

You’ll create clear technical reports, coach technicians, and contribute to continuous improvement across fleets. Working proficiency in English is required, with additional European languages a plus.

Qualifications

• Strong experience in automotive diagnostics and technical support.
• Proven ability to fix complex electrical/electronic faults.
• Hands-on use of OEM diagnostic tools (wiTECH, DiagBOX).
• Comfort reading wiring diagrams and technical documentation.
• Experience working with workshops, engineering, or technical teams.

Responsibilities

• Support dealerships and repairers on-site and remotely.
• Diagnose and resolve complex electrical, electronic, and drivability faults.
• Use OEM tools for diagnostics, flashing, and parameterization.
• Identify root causes using wiring diagrams and technical documentation.
• Create clear technical reports and case updates; coach technicians.

Skills

Diagnostics

Technical support

Field service

Electrical faults

Wiring diagrams

Tools

wiTECH

DiagBOX

Job description

Company Description

MSX International supports leading automotive brands worldwide, helping improve repair performance, customer satisfaction, and aftersales operations across 80+ countries.

Job Description

We’re looking for an experienced automotive diagnostic specialist to support dealerships and repairers with complex vehicle issues.

You’ll be the escalation point when others can’t fix it — helping reduce downtime and deliver first-time-right repairs.

What You’ll Do

• Support dealerships and repairers on-site and remotely
• Diagnose and resolve complex electrical, electronic, and drivability faults
• Use OEM tools (e.g. wiTECH, DiagBOX) for diagnostics, flashing, and parameterization
• Identify root causes using wiring diagrams and technical documentation
• Support both individual cases and wider technical issues across fleets
• Create clear technical reports and case updates
• Coach technicians and provide hands‑on guidance
• Feed recurring issues into continuous improvement

Qualifications

What you bring:

• Strong experience in automotive diagnostics / technical support / workshop or field service
• Proven ability to fix complex electrical/electronic faults
• Hands‑on use of OEM diagnostic tools
• Confidence reading wiring diagrams and technical documentation
• Experience working with workshops, engineering, or technical teams
• Ability to support and guide technicians
• Preferred: experience in field‑based or multi‑site support, multi‑brand exposure with an OEM/importer technical support background

Technical knowledge

• Modern vehicle systems: powertrain, ADAS, body electronics
• Networks: CAN / LIN / FlexRay
• Diagnostic methods: root cause analysis, guided diagnostics, flashing

Language

• Working proficiency in English required (written and spoken)
• Additional European languages are a plus

Additional Information

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.