Automotive Service Scheduler & Customer Care Specialist

Cardinale Automotive Group; Cardinale; In loco; EUR 25.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health, Dental, and Vision insurance (

401k plan

Life Insurance

FSA

Allstate ancillary insurance

Descrizione del lavoro

Cardinale Automotive Group is seeking a Service Appointment Coordinator to be the first point of contact for customers looking to schedule service. You will manage daily calendars and ensure a smooth experience from the initial call to vehicle completion.

You will handle inquiries via phone, email, and live chat, provide basic financing options, and use our CRM daily with training provided. This role suits a customer-focused, organized individual in a dynamic automotive environment.

Competenze

• Excellent teammate with a collaborative attitude.
• Prompt and courteous demeanor.
• Positive and hardworking personality.
• Valid driver’s license.

Mansioni

• Answer customer calls and establish follow-ups with service appointments.
• Respond quickly to internet, phone, and live chat inquiries using email, scripts, and templates.
• Provide customers with initial product information and direct them to dealership resources.
• Present initial financing options based on customer needs.
• Follow up with leads that are not ready to make an appointment or no-show.
• Utilize CRM tracking system daily (training provided).

Conoscenze

Team player

Customer-focused

Organizational skills

Positive attitude

Descrizione del lavoro

Cardinale Automotive Group is seeking a Service Appointment Coordinator to be the first point of contact for customers looking to schedule service. You will manage daily calendars and ensure a smooth experience from the initial call to vehicle completion.

You will handle inquiries via phone, email, and live chat, provide basic financing options, and use our CRM daily with training provided. This role suits a customer-focused, organized individual in a dynamic automotive environment.