Assistant Store Manager - Milan San Andrea

OTB Spa; Lombardia; On-site; EUR 40,000 - 65,000; Full time

Job summary

Maison Margiela is seeking an Assistant Store Manager in Lombardy to support the Store Manager in driving sales, developing the team, and delivering exceptional client experiences. You will lead by example on the sales floor, ensuring flawless store operations and CRM-driven clienteling.

The role requires proven experience in luxury fashion retail, strong leadership, and a commercial mindset with the ability to analyze KPIs and translate insights into practical actions.

Qualifications

• Proven experience in luxury fashion retail, with leadership roles such as Team Leader, Supervisor or Assistant Store Manager.
• Strong leadership and coaching skills to inspire and engage a team.
• Commercial mindset with ability to analyze KPIs and translate insights into actions.

Responsibilities

• Support the Store Manager in leading the team and delivering client excellence.
• Drive sales targets through regular KPI monitoring and action planning.
• Oversee daily store operations, processes and visual merchandising adherence.
• Build lasting client relationships through personalised service and clienteling.
• Coach the team on sales techniques and CRM-driven client loyalty.

Skills

Luxury fashion retail

Team leadership

KPI analysis

CRM & clienteling

Italian language

English language

Conflict management

Tools

CRM software

Clienteling systems

Job description

Maison Margiela is a Paris-based fashion house founded in 1988 by Belgian designer Martin Margiela. Celebrating unconventional aesthetics and embracing the philosophy that fashion is an art of expression rather than a cult of personality, Maison Margiela offers haute couture, ready-to-wear for women and men, contemporary line MM6, footwear, interior design, and accessories, including leather goods, fine jewelry and fragrance.
In 2002, the French house became part of OTB. Along with sister brands of the group, Maison Margiela continues pushing the boundaries of modern fashion while preserving its distinctive identity and heritage.

Maison Margiela is looking for an Assistant Store Manager to support the Store Manager in driving commercial performance, developing the team and delivering an exceptional client experience.

As an ambassador of the Maison, you will lead by example on the sales floor and contribute to the smooth running of the store.

Your responsibilities

Team Management & Development

• Support the Store Manager in leading the team and building a culture of performance, client excellence and engagement.
• Coach and motivate team members through regular feedback, individual development plans and targeted training.
• Participate in onboarding and performance reviews, identifying development needs and addressing underperformance alongside the Store Manager.
• Promote collaboration and open communication, handling conflicts constructively.

Commercial Performance

• Work closely with the Store Manager to achieve sales targets through regular monitoring and analysis of key performance indicators.
• Monitor individual performance and implement action plans to improve results.
• Translate the Maison’s commercial priorities into clear daily objectives for the team.
• Contribute to growing the store’s client portfolio and achieving CRM and client retention targets.

Store Operations

• Support the daily running of the store, coordinating activities and prioritising tasks to meet business needs.
• Ensure compliance with the Maison’s procedures, policies and service standards.
• Maintain visual merchandising standards in line with the Maison’s guidelines.
• Oversee stock management, inventories and the accuracy of store operations.
• Take responsibility for the store in the Store Manager’s absence.

Sales & Client Experience

• Build lasting client relationships through personalised service and a strong understanding of client needs.
• Lead by example in selling, styling and clienteling.
• Coach the team on sales techniques and client loyalty practices.
• Support the team in handling complex client situations and key sales opportunities.

Your profile

• Proven experience in luxury fashion retail, with previous experience as a Team Leader, Supervisor or Assistant Store Manager.
• Strong leadership and coaching skills, with the ability to inspire and engage a team.
• A commercial mindset and confidence in analysing KPIs and turning insights into practical actions.
• Excellent interpersonal skills and the ability to manage conflicts with professionalism and discretion.
• Strong organisational skills, with the ability to plan, prioritise and coordinate activities in a dynamic environment.
• A passion for fashion, an affinity with Maison Margiela’s creative identity and a commitment to exceptional client service.
• Experience with CRM tools, clienteling and store operations.
• Fluency in both Italian and English is required.