Store Manager

Azienda Anonima Retail; Lombardia; On-site; EUR 40,000 - 45,000; Full time

Job summary

Azienda Anonima Retail in Milano is seeking a Store Manager to kick off, manage, and lead a high-performing team to ensure the best customer experience, align with the brand’s vision, and hit sales targets.

You will oversee daily operations, inventory control, cash handling, and performance analytics, while coaching staff to maintain premium service levels. The role requires 7 years of luxury retail leadership and fluent English, based in Milano.

Qualifications

• 7 years of experience as Store Manager in ready-to-wear, premium or luxury retail.
• Proven ability to lead teams and deliver outstanding customer service.
• Strong communication and organizational skills.
• Fluent in English; knowledge of additional languages is a plus.

Responsibilities

• Promote and deliver excellent in-store customer experience; ensure the team understands customer needs and provides high-quality service.
• Lead and develop the store team, fostering motivation and a strong spirit of teamwork.
• Oversee daily store operations including inventory management and cash handling.
• Monitor sales analytics, budgets, and forecasts to optimize performance and set clear targets.

Job description

For our flagship store in Milano, we’re looking for a Store Manager to kick off, manage, and lead a high-performing team to ensure the best level of customer experience, deliver the brand’s vision, and achieve sales targets.

Key Responsibilities

• Promote and delivers excellent in customer in-store experience;
• ensure that the team understands customer needs, providing consistently high-quality service;
• ensure the team’s excellence in selling techniques and styling ability;
• be active and present on the shop floor, acting as a role model and engaging with customers and team members.

Drive for results

• Monitor and analyze sales analytics, budgets, and forecasts to optimize performance;
• provides clear daily, weekly monthly sales targets with the team, as well as each individual team member, and follows up regularly on achievement;
• provide hierarchy with clear and regular insights regarding the store performance.

Store Management

• Oversee daily store operations, including inventory management and cash handling, in compliance with company policies;
• communicates efficiently within the company, about the store needs for support in order to perform better, as well as opportunities for business acceleration;

People leadership

• Lead, inspire and support the store team, fostering high energy,motivation and a strong spirit of teamwork;
• foster a culture of constructive feed-back in the team;
• ensure the company’s policies are understood and adopted by all team members.

Knowledge, Skills & Abilities Required

• At least 7 years of relevant experience as a Store Manager in a ready-to-wear retail brand, premium or luxury level;
• experience in all aspects of store management and exceptional customer-oriented interactions, with the aim of creating outstanding customer service experiences and relationships;
• leadership skills and the ability to build, manage, and collaborate within a team, paired with proven organizational abilities;
• strong communication skills, effective in interacting with the team, colleagues, and senior management;
• fluent in English ((knowledge of additional languages will be considered a plus).

Offer Conditions

• Working hours: Full-time
• Level I under the Italian National Collective Bargaining Agreement for Employees in the Tertiary, Distribution and Services Sectors (CCNL Commercio – Confcommercio).
• Salary Package: Approximately €40.000–€45.000 gross annual salary (RAL), depending on the overall assessment of the candidate’s profile and experience.