Assistant Store Manager – Luxury Fashion, Client Experience

CALZATURIFICIO STEPHEN S.R.L.; Lombardia; Sur place; EUR 32 000 - 46 000; Plein temps

Résumé du poste

Maison Margiela, a Paris-based luxury fashion house, is seeking an Assistant Store Manager to support the Store Manager in driving commercial performance, developing the team, and delivering an exceptional client experience.

You will lead by example on the sales floor, coach staff, manage CRM and clienteling, and ensure visual merchandising and store operations align with Maison Margiela guidelines. Fluency in Italian and English is required.

Qualifications

• Experience in luxury fashion retail with prior team leadership or supervisory roles.
• Strong leadership and coaching ability to inspire a team.
• Commercial mindset with capability to analyze KPIs and turn insights into actions.
• Excellent interpersonal skills with discretion and professionalism.
• Fluency in Italian and English.

Responsabilités

• Support the Store Manager in leading the team and building a culture of performance, client excellence and engagement.
• Coach and motivate team members through feedback, development plans and targeted training.
• Participate in onboarding and performance reviews, addressing underperformance with the Store Manager.
• Promote collaboration and open communication, handling conflicts constructively.
• Work with the Store Manager to achieve sales targets through KPI monitoring and analysis.
• Translate commercial priorities into clear daily objectives for the team.
• Contribute to growing the store’s client portfolio and CRM/client retention targets.
• Support daily store operations, stock management and inventories, ensuring policy compliance.

Description du poste

Maison Margiela, a Paris-based luxury fashion house, is seeking an Assistant Store Manager to support the Store Manager in driving commercial performance, developing the team, and delivering an exceptional client experience.

You will lead by example on the sales floor, coach staff, manage CRM and clienteling, and ensure visual merchandising and store operations align with Maison Margiela guidelines. Fluency in Italian and English is required.