Assistant Luxury Experience Designer - Elite VIP Travel

Queen of Clubs Lifestyle Luxury Services; Lombardia; Sur place; EUR 42 000 - 51 000; Plein temps

Avantages offerts par ce poste

MacBook provided

iPhone provided

Performance incentives

Leadership development

Résumé du poste

Queen of Clubs Lifestyle Luxury Services is seeking an Assistant Luxury Experience Designer to join its Chiasso office. The role focuses on managing luxury travel requests end-to-end, coordinating ground operations, and delivering bespoke itineraries across Italy and Switzerland for a discerning clientele.

You will work closely with suppliers and advisors, building strong relationships to ensure exceptional service, while supervising assistant bookers and driving performance in a fast-paced,

Qualifications

• Fluent in English; additional languages are a strong advantage.
• Based in or around Chiasso; this is a fully in-office position.
• Proven experience in travel or hospitality, ideally in luxury services.

Responsabilités

• Manage and coordinate luxury travel requests from A to Z, reporting to Team Leader.
• Oversee itineraries including hotels, villas, logistics, and exclusive experiences across Italy and Switzerland.
• Communicate daily with luxury suppliers, agencies, and experienced advisors.
• Design and deliver tailor-made itineraries and proposals for elite clientele.
• Build and maintain strong relationships with suppliers and clients to ensure satisfaction and repeat business.
• Use BeConcierge CRM to create, manage, and track bookings and performance.
• Apply strategic sales techniques to close deals and optimize margins.
• Collaborate with the team to resolve client requests discreetly and at high service standards.
• Gather, analyze, and report client feedback to elevate service quality.
• Lead, guide, and supervise assistant bookers, supporting their development.

Connaissances

Luxury travel

Client relations

Pricing & costings

Team leadership

CRM usage

Outils

BeConcierge CRM

Description du poste

Queen of Clubs Lifestyle Luxury Services is seeking an Assistant Luxury Experience Designer to join its Chiasso office. The role focuses on managing luxury travel requests end-to-end, coordinating ground operations, and delivering bespoke itineraries across Italy and Switzerland for a discerning clientele.

You will work closely with suppliers and advisors, building strong relationships to ensure exceptional service, while supervising assistant bookers and driving performance in a fast-paced,