Luxury Client Advisor & After-Sales Concierge

RIMOWA GmbH; Lombardia; Hybrid; EUR 24,000 - 30,000; Part time

Benefits offered by this job

Lunch tickets

Ambassador program

Commission & team bonus

Job summary

RIMOWA GmbH is seeking a Client Advisor in Milan for a part-time role (20h/week) to deliver luxury client experiences. You will advise international customers with impeccable service, maintain CRM relationships, and support after-sales topics in a premium retail environment.

Fluency in Italian and English is required, with passion for luxury products and a keen eye for detail. The role integrates with the CCNL Terziario in Italy, and includes benefits such as lunch tickets and ambassador program.

Qualifications

• Experience in the luxury sector and passion for delivering first-class client service.
• Fluent Italian and English; additional language skills are a plus.
• Ability to build relationships and drive a premium client experience.

Responsibilities

• Provide high-end consultations and support to international customers in-store.
• Engage with customers to strengthen relationships and achieve CRM goals.
• Assist with product knowledge, repairs coordination, and after-sales topics.

Skills

Luxury sector experience

Customer service

Bilingual Italian/English

Job description

RIMOWA GmbH is seeking a Client Advisor in Milan for a part-time role (20h/week) to deliver luxury client experiences. You will advise international customers with impeccable service, maintain CRM relationships, and support after-sales topics in a premium retail environment.

Fluency in Italian and English is required, with passion for luxury products and a keen eye for detail. The role integrates with the CCNL Terziario in Italy, and includes benefits such as lunch tickets and ambassador program.