Luxury Travel Client Executive – Italy & SE Europe

Belmond; Lombardia; On-site; EUR 30,000 - 33,000; Full time

Benefits offered by this job

Permanent contract under CCNL Federalb

Base salary €30,000–€33,000

Sales incentive plan

Meal vouchers

Welfare platform with credit

Discovery Belmond program and discount

Job summary

Belmond seeks a Client Executive for Italy & Southeast Europe to support commercial strategy across the territory, acting as a brand ambassador and driving sales opportunities within the Belmond portfolio.

The role focuses on managing accounts, prospecting new business, and promoting cross-selling of hotels, trains, and cruises while collaborating with regional teams. Travel across the region is required.

Qualifications

• Bachelor’s or Master’s degree in Economics, Business Administration, Hospitality, or Luxury Management.
• 1 year of experience in Sales Operations, Business/Sales Analysis, or Junior Account Management (preferably in luxury).
• Strong numerical mindset, proficiency in Excel, and experience using CRM platforms and BI tools (Power BI).
• Excellent communication and interpersonal skills, professional poise, and strong alignment with luxury hospitality standards.
• Passion for the luxury sector; familiarity or an existing B2B network in travel/hospitality or high-end environment is a strong plus.
• Availability to travel across the assigned region for meetings, trade shows, and property visits.

Responsibilities

• Portfolio Management & Growth: Manage a dedicated portfolio of assigned accounts, identifying opportunities to grow Belmond’s share of wallet across all luxury travel segments.
• Prospecting & Lead Conversion: Identify and qualify new business opportunities and key contacts, managing follow-ups to maximize conversion.
• Cross-Selling & Portfolio Promotion: Promote Belmond portfolio (hotels, trains, cruises) and drive cross-selling for transient and group business.
• Strategic Relationships: Develop partnerships with luxury brands, corporate clients, DMCs, airlines, and regional boards.
• Trade Shows & Events: Organize and execute sales events, roadshows, and client activations across the region.
• FAM Trips & Educational Visits: Coordinate educational trips and site inspections for top travel advisors.
• Executive Support: Provide day-to-day commercial support to the Client Manager and Divisional Director.
• Market Intelligence & Reporting: Monitor trends and performance; contribute to divisional reports.
• Strategic Initiatives: Assist in regional strategies, including Milan Key Source City project.
• CRM & Data Hygiene: Maintain accurate account records in OSC/Salesforce; use BI tools to monitor activity.
• Cross-Functional Alignment: Collaborate with Sales, Revenue, Reservations, Marketing, and Global Sales teams.

Skills

Strong numerical mindset

Excellent communication

Fluent Italian

C1 English

Education

Bachelor’s or Master’s degree in Economics, Business Administration, Hospitality, or Luxury Management

Tools

Excel

CRM platforms

Power BI

Job description

Belmond seeks a Client Executive for Italy & Southeast Europe to support commercial strategy across the territory, acting as a brand ambassador and driving sales opportunities within the Belmond portfolio.

The role focuses on managing accounts, prospecting new business, and promoting cross-selling of hotels, trains, and cruises while collaborating with regional teams. Travel across the region is required.