Luxury Digital Client Advisor & Sales Concierge

FashionUnited; Italia; On-site; EUR 30,000 - 45,000; Full time

Job summary

PVH Italy is seeking a member of the Client Services team to support client contacts through calls, chat, and email. The role emphasizes client assistance paired with strong sales strategies, ensuring personalized support and proactive sales opportunities.

Key responsibilities include maximizing client retention and engagement and providing solutions for post-sale inquiries. Fluency in English and Italian is mandatory, with additional fluency in another European language seen as beneficial.

Qualifications

• Passion for connecting with clients and cultivating personalized relationships.
• Exceptional client service and communication skills.
• Fluency in English and Italian is mandatory.

Responsibilities

• Execute strategies for client retention and engagement.
• Maximize use of the client relationship management system.
• Assist clients with all post-sale inquiries.

Skills

Client Service

Communication skills

Sales Strategy

CRM Software Proficiency

Multitasking

Fluency in English

Fluency in Italian

Language proficiency in French or Spanish or German or Turkish or Arabic

Job description

PVH Italy is seeking a member of the Client Services team to support client contacts through calls, chat, and email. The role emphasizes client assistance paired with strong sales strategies, ensuring personalized support and proactive sales opportunities.

Key responsibilities include maximizing client retention and engagement and providing solutions for post-sale inquiries. Fluency in English and Italian is mandatory, with additional fluency in another European language seen as beneficial.