Travel Consultant

Queen of Clubs Lifestyle Luxury Services; Lombardia; On-site; EUR 42,000 - 51,000; Full time

Benefits offered by this job

MacBook provided

iPhone provided

Performance incentives

Leadership development

Job summary

Queen of Clubs Lifestyle Luxury Services is seeking an Assistant Luxury Experience Designer to join its Chiasso office. The role focuses on managing luxury travel requests end-to-end, coordinating ground operations, and delivering bespoke itineraries across Italy and Switzerland for a discerning clientele.

You will work closely with suppliers and advisors, building strong relationships to ensure exceptional service, while supervising assistant bookers and driving performance in a fast-paced,

Qualifications

• Fluent in English; additional languages are a strong advantage.
• Based in or around Chiasso; this is a fully in-office position.
• Proven experience in travel or hospitality, ideally in luxury services.

Responsibilities

• Manage and coordinate luxury travel requests from A to Z, reporting to Team Leader.
• Oversee itineraries including hotels, villas, logistics, and exclusive experiences across Italy and Switzerland.
• Communicate daily with luxury suppliers, agencies, and experienced advisors.
• Design and deliver tailor-made itineraries and proposals for elite clientele.
• Build and maintain strong relationships with suppliers and clients to ensure satisfaction and repeat business.
• Use BeConcierge CRM to create, manage, and track bookings and performance.
• Apply strategic sales techniques to close deals and optimize margins.
• Collaborate with the team to resolve client requests discreetly and at high service standards.
• Gather, analyze, and report client feedback to elevate service quality.
• Lead, guide, and supervise assistant bookers, supporting their development.

Skills

Luxury travel

Client relations

Pricing & costings

Team leadership

CRM usage

Tools

BeConcierge CRM

Job description

Title: Assistant Luxury Experience Designer

Compensation: Starting from CHF 43,500

About Queen of Clubs

At Queen of Clubs, we don’t simply design trips, we curate lifestyles and unforgettable moments.

A multi-award-winning leader in the B2B Luxury Travel Industry, Queen of Clubs Group has been delivering innovative on-site lifestyle travel solutions since 2009. With offices in London, Paris, Madrid, Ibiza, Chiasso (CH), and Milan, we operate at the highest level of global luxury travel.

From private aviation and rare access to world-class events to bespoke journeys and exclusive experiences, we provide tailor-made solutions for the world’s most discerning clientele. As a trusted, behind-the-scenes partner, we create exceptional moments for elite travelers worldwide.

To support our continued growth, we are looking for an Assistant Luxury Experience Designer to join our fast-paced, international, and newly established office in Chiasso.

You Will

• Manage and coordinate luxury travel requests from A to Z, taking full ownership and reporting directly to the Team Leader
• Oversee complete itineraries, including ground operations, hotels, villas, logistics, and exclusive experiences across Italy and Switzerland
• Communicate daily with luxury suppliers, travel agencies, and international experienced advisors
• Design and deliver tailor-made itineraries and proposals for elite clientele
• Build and maintain strong, long-term relationships with suppliers and clients to ensure total satisfaction and repeat business
• Use BeConcierge CRM to create, manage, and track bookings and performance
• Apply strategic sales techniques to close deals, optimize margins, and exceed performance objectives
• Collaborate closely with the team to resolve client requests and challenges efficiently, discreetly, and at the highest service standards
• Gather, analyze, and report client feedback to continuously elevate service quality
• Lead, guide, and supervise assistant bookers, supporting their development and performance

You Are

• Fluent in English; additional languages are a strong advantage
• Highly passionate about luxury travel, lifestyle, and premium service delivery
• Proven experience in the travel or hospitality industry, ideally within: travel agencies or tour operators, concierge companies or luxury hotels, wedding or event planning, family offices or luxury sales environments
• Based in or around Chiasso (this is a fully in-office position)
• Highly detail-oriented and able to perform under pressure in a fast-paced environmentConfident with pricing, costing, and financial calculations
• Proactive, polished, and strongly client-focused
• Motivated, reliable, and comfortable taking ownership in a high-performance environment

We Offer

• A starting salary from CHF 43,500 gross per year, plus attractive performance-based incentives
• Company-provided MacBook and iPhone
• A senior position within a leading international B2B luxury travel brand
• A dynamic, multicultural team of experienced travel professionals
• An inspiring work environment in the heart of Chiasso
• Continuous learning, innovation, and the opportunity to shape exceptional client experiences
• Real opportunities for professional growth and leadership

Location Requirement

Candidates must already reside in the surrounding area. This is not a hybrid role. Please do not apply if this requirement is not met.