Premium Travel Operations Coordinator

Queen of Clubs Lifestyle Luxury Services; Lombardia; On-site; EUR 40,000 - 55,000; Full time

Benefits offered by this job

Structured training

Global client exposure

On-site luxury operations team

Clear SOPs and reporting tools

Job summary

Queen of Clubs Group is seeking an Operations Coordinator to be the central point of contact for clients, suppliers, internal teams, and the Duty Manager during regular office hours in Milan. You prepare and support daily operational plans and respond to emergencies to ensure seamless service delivery for luxury clients.

The role requires calm, proactive communication, meticulous attention to detail, and fluency in English; additional languages are a plus.

Qualifications

• Calm, proactive communicator with strong phone etiquette and duty procedures.
• Meticulous attention to detail and high service standards.
• Fluent in English; additional languages are a plus.

Responsibilities

• Stay available and responsive throughout your shift with full oversight of services.
• Conduct thorough, detailed handovers with the previous Duty Manager to ensure continuity.
• Monitor all active bookings and services, handling emergencies during daytime hours.
• Review itineraries to ensure all components and vouchers are in place.
• Prepare and send personalised duty messages during client stays and gather feedback.
• Confirm next-day services with suppliers, including client contact, meeting points, dietary requirements, and special requests.
• Coordinate updates between drivers, greeters, guides, and on-site staff.
• Communicate with on-site clients using official templates.
• Escalate critical incidents to Leadership and Quality Department as needed.
• Prepare last-minute proposals for clients.
• Support Luxury Experience Designers in securing tickets and cross-checking itineraries.
• Use ERP/CRM tools to track services.
• During low season, assist with invoices and hotel commissions.

Skills

Calm under pressure

Clear communication

Attention to detail

Phone etiquette

English fluency

Job description

Queen of Clubs Group is seeking an Operations Coordinator to be the central point of contact for clients, suppliers, internal teams, and the Duty Manager during regular office hours in Milan. You prepare and support daily operational plans and respond to emergencies to ensure seamless service delivery for luxury clients.

The role requires calm, proactive communication, meticulous attention to detail, and fluency in English; additional languages are a plus.