Aftersales Technical Assistant

Groupe PSA; Rivalta di Torino; In loco; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A global automotive company is seeking a Technical Assistance Specialist to provide remote support to dealers in diagnosing and repairing complex vehicle issues. The ideal candidate will hold a relevant degree and have strong analytical and communication skills. Key responsibilities include managing pricing strategies and contributing to customer satisfaction. This position requires a minimum of 3 to 5 years of experience in a technical role and offers a dynamic, innovative work environment.

Competenze

• Minimum 3 to 5 years of experience in a technical field.
• Strong practical and theoretical knowledge of automotive technology.
• Ability to interpret wiring diagrams.

Mansioni

• Manage pricing papers preparation and coordinate with Regional teams.
• Ensure pricing approval processes align with profitability targets.
• Prepare and release price lists for new models and updates.
• Monitor competitor pricing and support Product Managers.

Conoscenze

Automotive technology knowledge

Analytical skills

Customer focus

Organizational skills

Communication skills

Formazione

Technical Diploma or Bachelor’s degree in Engineering

Strumenti

Diagnostic tools (e.g., Diagbox, WiTech)

Descrizione del lavoro

Overview

MISSION

As part of Stellantis' Technical Assistance team, the Technical Assistance Specialist provides remote support to dealers in diagnosing and repairing complex technical issues on customer vehicles. Working closely with dealers, Country Technical Delegates, Engineering, Quality, and Suppliers, the specialist plays a key role in improving customer satisfaction, service quality, and repair efficiency across the network. This position directly contributes to reducing workshop return rates, repair times, and overall customer costs.

Responsibilities and Duties

• Manage the preparation of pricing papers for all markets, coordinating with Regional teams to discuss proposals and supporting Finance in the analysis required for approval.
• Ensure that pricing approval processes align with company profitability targets and Pricing Power objectives.
• Prepare and release price lists for new models, model years, product updates, and special series.
• Define and validate commercial parameters (e.g., prices, option take rates, sales incentives) in support of Program Approvals.
• Monitor the competitiveness of Maserati models, analyzing competitor pricing strategies and supporting Product Managers in defining quarterly actions to achieve both commercial and financial goals.
• Track regional pricing trends and option take rates to identify opportunities and ensure consistent alignment across markets.

Profile

• Technical Diploma or Bachelor’s degree in Engineering, or equivalent hands-on experience in a related technical field.
• Solid practical and theoretical knowledge of automotive technology.
• Strong analytical and reporting abilities.
• Experience using diagnostic tools (e.g., Diagbox, WiTech) and interpreting wiring diagrams.
• Strong customer focus and cost awareness.
• Excellent organizational and coordination skills within cross-functional teams.
• Effective communicator — both written and verbal — with strong interpersonal skills.
• Self-motivated and able to manage time and priorities independently.

Location

Country

City

Experience

Minimum level of experience required: 3 to 5 years

Languages

Languages

General information

Organisation

Joining us means joining a global company. Driven by the constant search for innovation and excellence, a pioneer and leader in clean technologies and sustainable mobility, the Group intends to remain at the forefront of the major trends that are moving the world.

With its efficiency, agility and team spirit, the Group is demanding and bold in defining the mobility of tomorrow. To succeed in these transformations, the company needs all the talents. Join us!

At Stellantis, we evaluate candidates according to their qualifications, their merits and the needs of the profession. We welcome applications from people of all gender, age, ethnicity, nationality, religion, sexual orientation, and disability. The diversity of our teams will allow us to better understand the evolving needs of our customers and our future environment.