Account Manager, Lombardy

RateHawk; Brescia; Remote; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Flexible schedules

Remote work

Training & development

Travel reimbursements

English language courses

Hotel/travel discounts

MyTime Day Off

Job summary

RateHawk is seeking an Account Manager to expand and solidify our presence in Lombardy through strategic partner relationships and proactive client engagement. This remote role emphasizes data-driven decisions and strong travel industry knowledge, with substantial travel required to meet partners and showcase offerings.

You will collaborate with the sales team, manage payments, and deliver regular market insights while leveraging CRM systems to optimize performance.

Qualifications

• Minimum 3 years in full sales lifecycle with B2B account management.
• Fluent Italian and intermediate English.
• Willingness to travel up to 40–50%.
• Car is mandatory for business trips.
• Strong analytical skills with data-driven approach.
• Team player with proactive, results-oriented mindset.
• Experience in travel, IT, or e-commerce is a plus.

Responsibilities

• Expand and consolidate presence in the assigned territory.
• Maintain and develop relationships with partners (tour operators, travel agencies, OTAs).
• Collaborate with the sales team to grow opportunities.
• Provide system training to partners.
• Present the brand at events and networking.
• Oversee payments processing accuracy.
• Travel for meetings and events as required.
• Provide market analysis and regular CRM reporting.
• Develop API deals with partners.

Skills

Account management

B2B sales

Travel industry

Data analysis

Excel

CRM

Tools

CRM software

Job description

Account Manager, Lombardy

Location: Milan, Metropolitan City of Milan, Italy, Brescia, Province of Brescia, Italy, Bergamo, Province of Bergamo, Italy, Lombardy, Italy, Como, Province of Como, Italy, Varese, Province of Varese, Italy

Department: Global Recruitment, Commercial

Workplace: remote

Employment Type: full

Description

RateHawk is part of Emerging Travel Group - a pioneering travel-tech company also known for its two other brands, ZenHotels and Roundtrip, spanning over 220 markets worldwide.

Our mission is to create, distribute, and operate the most convenient travel products. We constantly innovate and break the rules of the highly complex travel industry to make travel more widely available for individuals, more rewarding for professionals, and simpler for everyone.

As an Account Manager, you will play a pivotal role in maintaining and developing relationships with our clients and consolidating our presence on the local market.

This is a remote vacancy open to candidates residing in Lombardy, Italy.

Job Responsibilities:

• Expand and consolidate presence in the assigned territory;
• Maintain and develop our relationship with signed partners (tour operators, travel agencies, travel management companies, OTAs) in order to increase their performance;
• Collaborate with the sales team to identify and grow opportunities within the territory;
• Follow-up with existing and new partners in order to provide system training;
• Position the brand within the travel trade through ongoing product presentations and networking events;
• Address incident issues, ensuring partners support;
• Payments control: oversee and ensure accuracy in transaction processing;
• Spend approximately 40%-50% of your working time on business trips, including meetings with clients, industry events, and other business-related events;
• Provide market & competitive environment analysis;
• Provide regular comprehensive reporting through CRM and internal systems;
• Maximize and develop API deals with the potential and existing partners.

Requirements

• Relevant Experience. Minimum of 3 years of successful experience in the full sales life cycle with a focus on business development and account management of B2B companies. Experience within the travel, IT, or e-commerce industries would be a plus;
• Language knowledge. Fluent in Italian and Intermediate English;
• Location: Lombardy, Italy
• Travel Requirements. Up to 40%-50% of travel time may be required;
• Car is mandatory for business trips;
• Analytical Skills. Used to data-driven decision-making, metrics-driven and good with numbers, Excel, and dashboards;
• Personal Skills. Proactive, ambitious, motivated, action-oriented, results-focused, appetite for innovative technology, comfortable with the fast-changing business environment, teamplayer;
• International Mindset. Ability to understand and work across a wide range of cultural contexts reflecting ETG's global presence;
• Competence in API technology deals is a plus.

Benefits

• Flexible schedules and opportunity to work remotely.
• Ambitious and supportive team who love what they do, appreciate each other, and grow together.
• Internal programs for adaptation and training, development of soft skills, and leadership abilities.
• Partial compensation for participating in external training and conferences.
• Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world.
• Corporate prices on hotels and travel services.
• MyTime Day Off - an extra non-working day without loss of compensation.

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