ZR_317 Analyst, Customer Support Voice (ACH.com)

Finxera; Chandigarh; On-site; INR 240,000 - 300,000; Full time

Job summary

ACH.com in Chandigarh, India is seeking a Zr_317 Analyst, Customer Support Voice to join full-time operations. The role focuses on precise communication, timely information relay, and professional customer interactions from a support center in a banking context.

The candidate should have a B.Com with 60%+ and experience in US banking/financial services, strong English (USA), and be open to night shifts with solid typing skills. No relocation details provided.

Qualifications

• Bachelor of Commerce with 60%+ average.
• Experience in US banking/financial services preferred.
• Strong English (USA) communication.
• Willing to work night shifts.
• Typing speed 35 wpm.
• Ability to handle distressed customers.
• Accountability and reliability.

Responsibilities

• Provide on-point communication with customers.
• Relay information clearly and promptly.
• Address customers professionally and respectfully.
• Own issues and follow up; escalate when needed.
• Maintain up-to-date knowledge of business areas.
• Stay informed about company products and services.
• Escalate issues with management to implement solutions.

Skills

On-Point communication

Customer support

Typing 35 wpm

Distressed customer handling

Accountability

Education

B.Com (60%+))

Job description

Job Summary

Zr_317 Analyst, Customer Support Voice (ACH.com) - Full time, Chandigarh, India.

Responsibilities

• Be able to have On-Point communication in a proficient manner
• Relay all information needed & as provided
• Address customers in a professional and respectful manner
• Take ownership of issues in order to follow-up on outstanding requests and escalat? when necessary
• Maintain up-to-date knowledge on business areas
• Maintain broad knowledge about companys products and services
• Consistently communicating new issues to managers so as a company we can establish a solution to the problem

Requirements

• Should have scored 60% & above throughout academics - B.Com Graduate
• Customer Support Experience in US. Banking or Financial Servixes preferred.
• Good Communication Skills (English USA)
• Sensitization in American Culture
• Open to work in Night Shift
• Proficiency in Typing (35 wpm)
• Ability to handle distressed Customers
• Accountability is required from each individual

Job Type

Full time

Location

Chandigarh, India

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.