ZR_318 Analyst, Customer Support Voice (MXM - Afterhours)

Finxera; Chandigarh; On-site; INR 300,000 - 420,000; Full time

Job summary

Finxera in India is seeking a customer support specialist to assist US-based clients in banking services. You will handle inquiries with professionalism, maintain up-to-date knowledge of products, and communicate clearly to resolve issues.

The role requires 60%+ academic score, B.Com, US English proficiency, 35 wpm typing, night shift readiness, and the ability to manage distressed customers with accountability.

Qualifications

• Must have good communication skills in English (US).
• Typing speed of 35 wpm or higher.
• Experience in customer support, preferably US banking/financial services.
• Willingness to work night shifts.
• Accountability and ability to handle distressed customers.

Responsibilities

• Provide on-point communication with customers.
• Relay required information accurately and promptly.
• Address customers professionally and respectfully.
• Own issues and follow up on outstanding requests and escalations.
• Maintain up-to-date knowledge of business areas and products.

Skills

Communication skills

Typing speed

Customer service

Night shift readiness

Distressed customer handling

English (US)

Education

B.Com degree

Job description

Responsibilities

• Be able to have On-Point communication in a proficient manner
• Relay all information needed & as provided
• Address customers in a professional and respectful manner
• Take ownership of issues in order to follow-up on outstanding requests and escalated issues when necessary
• Maintain up-to-date knowledge on business areas
• Maintain broad knowledge about companys products and services
• Consistently communicating new issues to managers so as a company we can establish a solution to the problem

Requirements

• Should have scored 60% & above throughout academics - B.Com Graduate
• Customer Support Experience in US. Business Environment - Banking or Financial Servixes preferred.
• Good Communication Skills (English USA)
• Sensitization in American Culture
• Open to work in Night Shift
• Proficiency in Typing (35 wpm)
• Ability to handle distressed Customers
• Accountability is required from each individual
• 5 days a week (Alternate offs); Graveyard Shift

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.