ZR_319 Analyst Customer Support Voice CFTPay

Priority IDC Private Limited; India; On-site; INR 250,000 - 420,000; Full time

Benefits offered by this job

5 Days Working

One Complimentary Meal per Day

Internet Reimbursement

Gym Reimbursement

Group Medical Insurance

Mental Health support benefits

Relocation Assistance (if Applicable)

Job summary

Priority IDC Private Limited is hiring for a Customer Support role in India. The position requires handling US-based banking/financial services queries with professional communication in English (US). Night shift is required, and basic typing speed of 35 wpm is expected.

The role emphasizes ownership, accountability, and timely escalation of issues while maintaining product and service knowledge. Five-day work week with added benefits is offered.

Qualifications

• Bachelor of Commerce graduate required.
• Customer support experience in US banking or financial services is preferred.
• Excellent English (US) communication skills.

Responsibilities

• Provide on-point communication with customers in a professional manner.
• Relay all information needed & as provided to customers.
• Address customers in a professional and respectful manner.
• Take ownership of issues to follow up on requests and escalate when necessary.

Skills

Communication skills

Customer handling

Ownership & follow-up

Typing speed 35 wpm

Distressed customer handling

Education

B.Com Graduate

Job description

Job Description:

Responsibilities:

• Be able tohave On-Point communication in a proficientmanner
• Relay allinformation needed & as provided
• Addresscustomers in a professional and respectfulmanner
• Take ownershipof issues in order to follow-up on outstanding requests andescalate issues when necessary
• Maintainup-to-date knowledge on business areas
• Maintain broadknowledge about company’s products and services
• Consistentlycommunicating new issues to managers so as a company we canestablish a solution to the problem
  

Requirements

• B.ComGraduate
• CustomerSupport Experience in US. Business Environment -Banking or Financial Servicespreferred.
• GoodCommunication Skills (English – USA)
• Sensitizationin American Culture
• Open to workin Night Shift
• Proficiency inTyping (35 wpm)
• Ability tohandle distressed Customers
• Accountabilityis required from each individual
  
• 5 days a week
  

Benefits

• 5 Days Working
  
• One Complimentary Meal per Day
  
• Internet Reimbursement
  
• Gym Reimbursement
  
• Group Medical Insurance
  
• Mental Health support benefits
  
• Relocation Assistance (if Applicable)
  

Requirements: