ZR_181_Manager CMS Aquiring

Priority Technology Holdings, Inc.; Chandigarh; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Priority IDC Private Limited in Chandigarh seeks an experienced Manager CMS Acquiring to lead a team of Analysts across shifts, set targets, monitor KPIs, and ensure SLA adherence.

You will drive process improvements, handle merchant escalations, coordinate with product and compliance, and conduct regular coaching and performance reviews.

Qualifications

• Bachelor’s degree is required, preference for Finance, Business, or Tech domains.
• 6+ years of customer support experience with 2+ years in leadership.
• Proficiency in reporting tools and workforce management.
• Strong decision-making, communication, and leadership skills.

Responsibilities

• Lead a team of Analysts and Senior Analysts across shifts.
• Set targets, monitor KPIs, and ensure SLA adherence.
• Drive process improvements and training initiatives.
• Handle merchant escalations and critical incident responses.
• Interface with product and compliance teams for issue resolution.
• Conduct regular 1-on-1s, appraisals, and coaching.

Skills

Leadership

Communication

Decision making

Reporting tools

Workforce management

Education

Bachelor's degree

Job description

Priority IDC Private Limited | Full time

ZR_181_Manager CMS Aquiring

Chandigarh, India | Posted on 07/10/2026

Responsibilities

• Lead a team of Analysts and Senior Analysts across shifts.
• Set targets, monitor KPIs, and ensure SLA adherence.
• Drive process improvements and training initiatives.
• Handle merchant escalations and critical incident responses.
• Interface with product and compliance teams for issue resolution.
• Conduct regular 1-on-1s, appraisals, and coaching.

Requirements

• Bachelor’s degree; preference for Finance, Business, or Tech domains.
• 6+ years of customer support experience, with 2+ years in leadership.
• Expertise in U.S. fintech or banking domain preferred.
• Proficiency in reporting tools and workforce management.
• Strong decision-making, communication, and leadership skills.

This position requires a 6-day work schedule. Monday to Friday will be Work-From-Office (WFO), while Saturday or Sunday will be Work-From-Home (WFH). The 6th-day working will be compensated as per company guidelines.