ZR_317 Analyst Customer Support Voice ACH Com

Priority IDC Private Limited; India; On-site; INR 350,000 - 550,000; Full time

Benefits offered by this job

5 Days Working

Complimentary Meal per Day

Internet Reimbursement

Gym Reimbursement

Group Medical Insurance

Mental Health support

Relocation Assistance

Job summary

Priority IDC Private Limited in India seeks a Customer Support Associate to handle US-based banking and financial services inquiries, addressing customers professionally and maintaining up-to-date knowledge of products. You will communicate clearly and escalate issues as needed in a fast-paced environment.

The role requires excellent English (USA variant), willingness to work night shifts, typing at 35 wpm, and accountability for resolutions while maintaining customer satisfaction.

Qualifications

• Should have scored 60% and above throughout academics (B.Com).
• Customer Support experience in US business environment (banking or financial services preferred).
• Good communication skills in English – USA variant.
• Willingness to work night shifts and handle distressed customers.
• Proficiency in typing at 35 wpm and accountability.

Responsibilities

• Provide on-point communication and relay information clearly.
• Address customers professionally and respectfully.
• Take ownership to follow up on outstanding requests and escalate when needed.
• Maintain up-to-date knowledge on business areas and products/services.
• Communicate new issues to managers to establish solutions.

Skills

Communication skills

Customer service

Night shift readiness

Typing 35 wpm

Education

B.Com degree

Job description

Job Description:

Responsibilities

• Be able tohave On-Point communication in a proficientmanner
• Relay allinformation needed & as provided
• Addresscustomers in a professional and respectfulmanner
• Take ownershipof issues in order to follow-up on outstanding requests andescalate issues when necessary
• Maintainup-to-date knowledge on business areas
• Maintain broadknowledge about company’s products and services
• Consistentlycommunicating new issues to managers so as a company we canestablish a solution to the problem

Requirements

• Should havescored 60% & above throughout academics - B.ComGraduate
• CustomerSupport Experience in US. Business Environment -Banking or Financial Servixespreferred.
• GoodCommunication Skills (English – USA)
• Sensitizationin American Culture
• Open to workin Night Shift
• Proficiency inTyping (35 wpm)
• Ability tohandle distressed Customers
• Accountabilityis required from each individual

Benefits

• 5 Days Working
• One Complimentary Meal per Day
• Internet Reimbursement
• Gym Reimbursement
• Group Medical Insurance
• Mental Health support benefits
• Relocation Assistance (if Applicable)