ZR_319 Analyst, Customer Support Voice (CFTPay)

Priority Technology Holdings, Inc.; Chandigarh; On-site; INR 240,000 - 320,000; Full time

Job summary

Priority IDC Private Limited in Chandigarh, India, seeks a customer support professional to join our team on a full-time basis. You will interact with US-based banking and financial services clients, ensuring accurate information relay and courteous service.

The role requires strong English (USA) communication, ability to work night shifts, and proficiency typing (35 wpm). You will handle distressed customers with accountability and maintain knowledge of our products and processes.

Qualifications

• B.Com Graduate.
• Customer Support experience in US Banking or Financial Services preferred.
• Good communication skills (English – USA).
• Willingness to work Night Shift.
• Typing proficiency of 35 wpm.
• Ability to handle distressed customers.
• Accountability is required from each individual.

Responsibilities

• Be able to have On-Point communication in a proficient manner.
• Relay all information needed & as provided.
• Address customers in a professional and respectful manner.
• Take ownership of issues in order to follow-up on outstanding requests and escalate issues when necessary.
• Maintain up-to-date knowledge on business areas.
• Maintain broad knowledge about company’s products and services.
• Consistently communicating new issues to managers so as a company we can establish a solution to the problem.

Skills

On-Point communication

Issue escalation

Professional customer handling

Ownership of issues

Product knowledge

Timely issue reporting

Typing 35 wpm

English (US) communication

Education

B.Com Graduate

Job description

Priority IDC Private Limited | Full time

Chandigarh, India | Posted on 08/31/2026

• Be able tohave On-Point communication in a proficientmanner
• Relay allinformation needed & as provided
• Addresscustomers in a professional and respectfulmanner
• Take ownershipof issues in order to follow-up on outstanding requests andescalate issues when necessary
• Maintainup-to-date knowledge on business areas
• Maintain broadknowledge about company’s products and services
• Consistentlycommunicating new issues to managers so as a company we canestablish a solution to the problem
  

Requirements

RequiredSkills & Qualifications:

• B.ComGraduate
• CustomerSupport Experience in US. Business Environment -Banking or Financial Servicespreferred.
• GoodCommunication Skills (English – USA)
• Sensitizationin American Culture
• Open to workin Night Shift
• Proficiency inTyping (35 wpm)
• Ability tohandle distressed Customers
• Accountabilityis required from each individual