ZR_319 Analyst, Customer Support Voice (CFTPay)

Finxera; Chandigarh; On-site; INR 268,000 - 424,000; Full time

Job summary

Finxera in Chandigarh, India, is seeking a Customer Support Specialist to handle US banking and financial services inquiries with on-point communication and professional conduct. You will relay information accurately, own issues, and keep knowledge up-to-date on company products and services.

The role requires a B.Com, 5 days a week, night shift availability, typing speed of 35 wpm, and strong English (US) communication to support distressed customers and ensure timely follow-ups.

Qualifications

• B.Com graduate required.
• Experience in US customer support in banking/financial services preferred.
• Strong English (US) communication skills.
• Willing to work night shifts.

Responsibilities

• Handle customer queries with professional, on-point communication.
• Relay required information accurately and timely.
• Address customers professionally and respectfully.
• Own issues and follow up on outstanding requests to close cases.
• Maintain up-to-date knowledge on business areas and company products.
• Communicate new issues to managers to drive solutions.

Skills

Communication

Typing 35 wpm

Customer handling

Ownership of issues

Product knowledge

Education

B.Com

Job description

Responsibilities

• Be able to have On-Point communication in a proficient manner
• Relay all information needed & as provided
• Address customers in a professional and respectful manner
• Take ownership of issues in order to follow-up on outstanding requests and escape issues when necessary
• Maintain up-to-date knowledge on business areas
• Maintain broad knowledge about companys products and services
• Consistently communicating new issues to managers so as a company we can establish a solution to the problem

Requirements

• B.Com Graduate
• Customer Support Experience in US. Business Environment - Banking or Financial Services preferred.
• Good Communication Skills (English USA)
• Sensitization in American Culture
• Open to work in Night Shift
• Proficiency in Typing (35 wpm)
• Ability to handle distressed Customers
• Accountability is required from each individual
• 5 days a week

Job Type: Full time

Location: Chandigarh, India