Inbound Sales Representative Analyst - Voice

Accenture in India; Bengaluru; On-site; INR 300,000 - 500,000; Full time

Job summary

A leading consulting firm in Bengaluru is seeking a Customer Contact Comms Analyst - Voice. This entry-level role involves managing customer queries, handling complaints, and providing effective resolutions. Candidates should possess strong communication skills and the ability to work in a team and adapt to various situations. This role may involve rotational shifts and offers a comprehensive view of customer interactions across different channels.

Responsibilities

• Manage and resolve customer queries effectively.
• Handle escalations and complaints from customers.
• Provide resolutions within SLA.
• Conduct analysis and solve lower-complexity problems.
• Work in rotational shifts as necessary.

Skills

Client relationship establishment

Adaptability

Teamwork

Collaboration

Interpersonal skills

Job description

Customer Contact Comms Analyst - Voice role at Accenture in India

Overview

Join to apply for the Customer Contact Comms Analyst - Voice role at Accenture in India.

What would you do?

You will be aligned with our Customer Support vertical and help in managing/resolving customer queries, handling escalations and complaints of dissatisfied customers, and providing the best resolutions. You will also be responsible for closing faults and complaints within SLA. A candidate skilled in email and chat processes and strong typing is preferred. Customer communications are interactions between customers and businesses using various channels spanning digital and in-person touchpoints (phone, text, chat, or face-to-face).

What are we looking for?

• Ability to establish strong client relationships
• Adaptable and flexible
• Ability to work well in a team
• Collaboration and interpersonal skills
• Roles and Responsibilities:
• In this role you are required to do analysis and solving of lower-complexity problems
• Your day-to-day interaction is with peers within Accenture before updating supervisors
• In this role you may have limited exposure with clients and/or Accenture management
• You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments
• The decisions you make impact your own work and may impact the work of others
• You will be an individual contributor as part of a team, with a focused scope of work
• Please note that this role may require you to work in rotational shifts

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• IT Services and IT Consulting