ZR_317 Analyst, Customer Support Voice (ACH.com)

Priority Technology Holdings, Inc.; Chandigarh; On-site; INR 223,000 - 391,000; Full time

Job summary

Priority IDC Private Limited in Chandigarh, India, is hiring for a full-time Customer Support role targeting the US banking/financial services environment. The position requires strong English (US) communication, night shift availability, and the ability to manage distressed customers with professionalism.

You will relay information clearly, maintain product knowledge, and escalate issues when necessary while delivering courteous, on-point service to clients.

Qualifications

• 60% or above in all academics; B.Com graduate.
• Experience in US banking/financial services customer support.
• Strong English (US) communication.
• Awareness of American culture.
• Willingness to work night shift.
• Typing speed of 35 wpm.
• Ability to handle distressed customers and follow up.
• Accountability is expected from each individual.

Responsibilities

• Provide on-point communication with customers.
• Relay all information needed & as provided.
• Address customers in a professional and respectful manner.
• Take ownership of issues and follow up on outstanding requests; escalate when necessary.
• Maintain up-to-date knowledge on business areas.
• Maintain broad knowledge about company’s products and services.
• Communicate new issues to managers to help establish solutions.

Skills

Customer support

English communication

American culture awareness

Night shift availability

Typing 35 wpm

Distressed customer handling

Accountability

Education

B.Com with 60%+

Job description

Priority IDC Private Limited | Full time

Chandigarh, India | Posted on 08/31/2026

• Be able tohave On-Point communication in a proficientmanner
• Relay allinformation needed & as provided
• Addresscustomers in a professional and respectfulmanner
• Take ownershipof issues in order to follow-up on outstanding requests andescalate issues when necessary
• Maintainup-to-date knowledge on business areas
• Maintain broadknowledge about company’s products and services
• Consistentlycommunicating new issues to managers so as a company we canestablish a solution to the problem
  

Requirements

RequiredSkills & Qualifications:

• Should havescored 60% & above throughout academics - B.ComGraduate
• CustomerSupport Experience in US. Business Environment -Banking or Financial Servixespreferred.
• GoodCommunication Skills (English – USA)
• Sensitizationin American Culture
• Open to workin Night Shift
• Proficiency inTyping (35 wpm)
• Ability tohandle distressed Customers
• Accountabilityis required from each individual