ZR_318 Analyst Customer Support Voice MXM - Afterhours

Priority IDC Private Limited; India; On-site; INR 300,000 - 420,000; Full time

Benefits offered by this job

5 Days Working

One Complimentary Meal per Day

Internet Reimbursement

Gym Reimbursement

Group Medical Insurance

Mental Health support benefits

Relocation Assistance (if Applicable)

Job summary

Priority IDC Private Limited is seeking a customer support executive to handle US banking-related inquiries during night shifts in India. The role requires clear communication, careful information relay, and professional patient interaction.

The candidate should have a B.Com with at least 60% and above marks, 35 wpm typing, and readiness for graveyard/night shifts. Knowledge of American English and culture will be an advantage.

Qualifications

• Should have scored 60% and above throughout academics - B.Com Graduate.
• Customer Support Experience in US Banking or Financial Services preferred.
• Good communication skills (English – USA).
• Sensitivity to American culture.

Responsibilities

• Be able to have on-point communication in a proficient manner.
• Relay all information needed as provided.
• Address customers in a professional and respectful manner.
• Take ownership of issues to follow up on outstanding requests and escalate when necessary.
• Maintain up-to-date knowledge on business areas.
• Maintain broad knowledge about company’s products and services.
• Communicate new issues to managers to help establish solutions.

Skills

Communication skills

Typing 35 wpm

US Banking

Night shift

English proficiency

Education

B.Com

Job description

Job Description:

Responsibilities

• Be able tohave On-Point communication in a proficientmanner
• Relay allinformation needed & as provided
• Addresscustomers in a professional and respectfulmanner
• Take ownershipof issues in order to follow-up on outstanding requests andescalate issues when necessary
• Maintainup-to-date knowledge on business areas
• Maintain broadknowledge about company’s products and services
• Consistentlycommunicating new issues to managers so as a company we canestablish a solution to the problem

Requirements

RequiredSkills & Qualifications:

• Should havescored 60% & above throughout academics - B.ComGraduate
• CustomerSupport Experience in US. Business Environment -Banking or Financial Servixespreferred.
• GoodCommunication Skills (English – USA)
• Sensitizationin American Culture
• Open to workin Night Shift
• Proficiency inTyping (35 wpm)
• Ability tohandle distressed Customers
• Accountabilityis required from each individual
• 5 days a week (Alternate offs); Graveyard Shift

Benefits

• 5 Days Working
• One Complimentary Meal per Day
• Internet Reimbursement
• Gym Reimbursement
• Group Medical Insurance
• Mental Health support benefits
• Relocation Assistance (if Applicable)

Requirements: