Zonal Manager - Training | Life Insurance

Lavya Associates HR Services; Gurugram District; On-site; INR 2,000,000 - 3,200,000; Full time

Job summary

Lavya Associates HR Services seeks a Zonal Manager-Training for a leading Life Insurance Company in India. The role requires aligning training strategy with sales targets, formulating interventions across core channels, and driving digital learning adoption.

You will oversee induction, selling skills, product updates, and field coaching, while building a high-performing training team and ensuring IRDAI compliance and persistency metrics.

Responsibilities

• Strategic LD Ownership: Align the zonal training blueprint with annual corporate sales targets and product-mix objectives.
• Formulate learning interventions to scale up performance in core banking channels, partner segments, and hybrid sales teams like the Customer Advisory Team (CAT).
• Conduct structured Training Needs Analysis (TNA) to identify regional skill gaps among frontline sales (FLS) teams and bank employees.
• Stakeholder Channel Partner Management: Partner with Zonal Business Heads, Regional Managers, and Bank leadership to co-create training calendars and drive digital learning adoption.
• Act as the primary strategic interface for banking partners to ensure smooth product launches, regulatory updates, and certification execution.
• Coordinate joint strategic initiatives to improve underperforming regions and win back market share in key banking branches.
• Training Delivery Operational Excellence: Oversee the end-to-end delivery of comprehensive Induction Programs, Selling Skills modules, and Product/Process updates.
• Execute blended learning pathways encompassing traditional smart classroom formats, virtual training loops, and self-paced digital modules.
• Lead on-ground field coaching, joint customer calls, and role-play assessments to validate training translation into active sales velocity.
• Team Management Capability Building: Recruit, upskill, and manage a team of multi-tiered training professionals across the assigned zone.
• Establish robust Performance Management Systems (PMS) for trainers to measure training efficacy, branch activation percentages, and persistency benchmarks.
• Conduct periodic performance reviews and feedback forums to facilitate internal talent transitions and reduce attrition.
• Compliance Business Quality Assurance: Ensure absolute compliance with IRDAI guidelines, moral business ethics, and data reporting standards during all instructional setups.
• Track critical business health metrics post-training, specifically 13th and 15th-month premium persistency, and reduction of customer grievances.

Job description

Job Summary

We have an urgent opening for the position of Zonal Manager-Training in one of the leading Life Insurance Company .

Job Responsibilities

• Strategic LD Ownership: Align the zonal training blueprint with annual corporate sales targets and product-mix objectives.
• Formulate learning interventions to scale up performance in core banking channels, partner segments, and hybrid sales teams like the Customer Advisory Team (CAT).
• Conduct structured Training Needs Analysis (TNA) to identify regional skill gaps among frontline sales (FLS) teams and bank employees.
• Stakeholder Channel Partner Management: Partner with Zonal Business Heads, Regional Managers, and Bank leadership to co-create training calendars and drive digital learning adoption.
• Act as the primary strategic interface for banking partners to ensure smooth product launches, regulatory updates, and certification execution.
• Coordinate joint strategic initiatives to improve underperforming regions and win back market share in key banking branches.
• Training Delivery Operational Excellence: Oversee the end-to-end delivery of comprehensive Induction Programs, Selling Skills modules, and Product/Process updates.
• Execute blended learning pathways encompassing traditional smart classroom formats, virtual training loops, and self-paced digital modules.
• Lead on-ground field coaching, joint customer calls, and role-play assessments to validate training translation into active sales velocity.
• Team Management Capability Building: Recruit, upskill, and manage a team of multi-tiered training professionals across the assigned zone.
• Establish robust Performance Management Systems (PMS) for trainers to measure training efficacy, branch activation percentages, and persistency benchmarks.
• Conduct periodic performance reviews and feedback forums to facilitate internal talent transitions and reduce attrition.
• Compliance Business Quality Assurance: Ensure absolute compliance with IRDAI guidelines, moral business ethics, and data reporting standards during all instructional setups.
• Track critical business health metrics post-training, specifically 13th and 15th-month premium persistency, and reduction of customer grievances.