We are hiring For Chat support II Gurugram II Teleperformance

TP; Gurugram District; On-site; INR 240,000 - 420,000; Full time

Job summary

TP in Gurugram is hiring for a Chat Support professional to handle real-time customer inquiries, troubleshoot issues, and provide accurate information across products and policies. The role is open to freshers or candidates with 6 months to 7 years of chat experience, posted as FullTime and onsite with rotational shifts.

The ideal candidate will have strong written communication, multitasking ability, and a calm, detail-oriented approach.

Qualifications

• Strong written communication and interpersonal skills.
• Ability to multitask and manage multiple chats efficiently.
• Problem-solving and decision-making capabilities.
• Attention to detail and ability to remain calm under pressure.

Responsibilities

• Real-Time Customer Assistance: chat support agents respond to customer inquiries through live chat platforms, providing accurate information about products, services, or policies, and troubleshooting issues promptly to ensure customer satisfaction.
• Problem-Solving and Issue Resolution: agents assess customer needs, handle complaints, and offer solutions or alternatives within set timeframes, following up to confirm resolution.
• Communication and Professionalism: maintaining a positive, empathetic, and professional tone in written form, often managing multiple chats simultaneously.
• Documentation and Reporting: all interactions are logged accurately for future reference, and feedback is documented to improve service quality and inform internal teams.
• Collaboration with Teams: chat support roles require coordination with departments such as Sales, IT, and Marketing to resolve complex issues and share insights for process improvement.
• Leadership and Mentorship: senior chat support staff may mentor new team members, lead small teams, and foster a positive team culture.

Skills

Strong written communication

Multitask

Problem solving

Attention to detail

High school diploma

Education

High school diploma

Job description

Dear Team,

Core Responsibilities

• Real-Time Customer Assistance:Chat support agents respond to customer inquiries through live chat platforms, providing accurate information about products, services, or policies, and troubleshooting issues promptly to ensure customer satisfaction
  Problem-Solving and Issue Resolution:Agents assess customer needs, handle complaints, and offer solutions or alternatives within set timeframes, following up to confirm resolution
  Communication and Professionalism:Maintaining a positive, empathetic, and professional tone is essential. Agents must communicate clearly and concisely in written form, often managing multiple chats simultaneously
  Documentation and Reporting:All interactions are logged accurately for future reference, and feedback is documented to improve service quality and inform internal teams
  Collaboration with Teams:Chat support roles often require coordination with departments such as Sales, IT, and Marketing to resolve complex issues and share insights for process improvement
  Leadership and Mentorship:Senior chat support staff may mentor new team members, lead small teams, and foster a positive team culture

ROLE- CHAT SUPPORTEXP-FRESHER /EXPERIENCED

WORK LOCATION - Gurugram

experience -6 month -7 years

chat support experience mandate

Required Skills and Qualifications

• Strong written communication and interpersonal skills
• Ability to multitask and manage multiple chats efficiently
• Problem-solving and decision‑making capabilities
• Attention to detail and ability to remain calm under pressure
• Minimum high school diploma; additional qualifications in customer service or related fields are advantageous

Job & Shift Details

• Job Type: FullTime
• Rotational Shift:
• Min : rotational shift
• Work Mode: Onsite (Work From Office)