Customer Service Specialist

TP; Gurugram District; On-site; INR 200,000 - 320,000; Full time

Job summary

Teleperformance is hiring a Customer Support Executive in Gurugram to handle customer interactions and ensure high levels of satisfaction through effective communication and problem solving.

UG with 6 months chat experience and strong English communication are required; basic computer knowledge is expected. Immediate joiners preferred and rotational shifts are part of the role.

Qualifications

• Excellent communication skills in English.
• Basic computer knowledge required.
• Willingness to work in rotational shifts.

Responsibilities

• Handle inbound and outbound chats.
• Resolve customer queries and provide accurate information.
• Maintain a high level of professionalism and customer satisfaction.
• Document interactions and update records in the system.
• Meet performance metrics such as quality, productivity, and turnaround time.

Skills

Excellent English communication

Customer service

Problem-solving

Education

UG with 6 months chat experience

Job description

Job Description: Customer Support Executive – Teleperformance

Eligibility: UG with 6 months chat Experience

About the Role

Teleperformance is hiring dynamic and customer-oriented individuals for the role of Customer Support Executive. In this role, you will be responsible for handling customer interactions and ensuring a high level of customer satisfaction through effective communication and problem-solving skills.

UG with 6 months chat Experience

Experienced Candidates

Immediate Joiners Preferred

Key Responsibilities

• Handle inbound and outbound, chats.


• Resolve customer queries and provide accurate information.


• Maintain a high level of professionalism and customer satisfaction.


• Document interactions and update records in the system.


• Meet performance metrics such as quality, productivity, and turnaround time.

Eligibility Criteria

• Excellent communication skills in English.


• Basic computer knowledge is required.


• Willingness to work in rotational shifts.