We are hiring For chat support II Mohali II Teleperformance

TP; Mohali; On-site; INR 180,000 - 300,000; Full time

Job summary

TP in Mohali seeks a chat support executive for real-time customer assistance via live chat. Fresh graduates or undergraduates with excellent English are welcome; role is onsite at Work From Office in Mohali.

Key duties include handling multiple chats, maintaining professional communication, documenting interactions, and collaborating with Sales, IT, and Marketing to resolve issues promptly. Rotational shifts and full-time hours are specified.

Qualifications

• Strong written communication and interpersonal skills.
• Ability to multitask and manage multiple chats efficiently.
• Problem-solving and decision-making capabilities.
• Attention to detail and ability to remain calm under pressure.

Responsibilities

• Real-Time Customer Assistance: Respond to customer inquiries via live chat, providing accurate information and troubleshooting.
• Problem-Solving and Issue Resolution: Assess needs, handle complaints, and offer solutions within set timeframes.
• Communication and Professionalism: Maintain a positive, empathetic, and professional tone in written form.
• Documentation and Reporting: Log interactions accurately; document feedback for improvements.
• Collaboration with Teams: Coordinate with Sales, IT, and Marketing to resolve complex issues.

Skills

Strong written communication

Multitasking

Problem-solving

Attention to detail

Education

High school diploma or equivalent

Job description

Hello Everyone, Below is the job description

PFB the JD - WFO -Mohali Job Role: Chat support role

Core Responsibilities

Real-Time Customer Assistance:Chat support agents respond to customer inquiries through live chat platforms, providing accurate information about products, services, or policies, and troubleshooting issues promptly to ensure customer satisfaction
Problem-Solving and Issue Resolution:Agents assess customer needs, handle complaints, and offer solutions or alternatives within set timeframes, following up to confirm resolution
Communication and Professionalism:Maintaining a positive, empathetic, and professional tone is essential. Agents must communicate clearly and concisely in written form, often managing multiple chats simultaneously
Documentation and Reporting:All interactions are logged accurately for future reference, and feedback is documented to improve service quality and inform internal teams
Collaboration with Teams:Chat support roles often require coordination with departments such as Sales, IT, and Marketing to resolve complex issues and share insights for process improvement

Leadership and Mentorship:Senior chat support staff may mentor new team members, lead small teams, and foster a positive team culture

Required Skills and Qualifications

• Strong written communication and interpersonal skills
• Ability to multitask and manage multiple chats efficiently
• Problem-solving and decision-making capabilities

Attention to detail and ability to remain calm under pressure

• Minimum high school diploma; additional qualifications in customer service or related fields are advantageous

Job & Shift Details

Job Type: FullTime

Rotational Shift:

Min : rotational shiftWork Mode: Onsite (Work From Office)

Eligibility Criteria

• Graduates/undergraduates only

Freshers are welcome Excellent English