Customer Care Executive

TP; New Delhi, Gurugram District; On-site; INR 240,000 - 360,000; Full time

Job summary

Teleperformance is hiring a Customer Support Executive in Gurugram to handle customer interactions and ensure satisfaction through effective communication and problem-solving skills.

Key duties include handling inbound and outbound chats, resolving queries, documenting interactions, and meeting quality and productivity targets while working in rotational shifts.

Qualifications

• Excellent communication skills in English.
• Basic computer knowledge is required.
• Willingness to work in rotational shifts.

Responsibilities

• Handle inbound and outbound chats.
• Resolve customer queries and provide accurate information.
• Maintain a high level of professionalism and customer satisfaction.
• Document interactions and update records in the system.
• Meet performance metrics such as quality, productivity, and turnaround time.

Skills

English fluency

Basic computer knowledge

Rotational shifts

Job description

Job Description: Customer Support Executive Teleperformance

Position: Customer Support Executive
Company: Teleperformance
Location: Gurugram
Employment Type: Full-Time

About the Role

Teleperformance is hiring dynamic and customer-oriented individuals for the role of Customer Support Executive. In this role, you will be responsible for handling customer interactions and ensuring a high level of customer satisfaction through effective communication and problem-solving skills.

Key Responsibilities

• Handle inbound and outbound, chats.
• Resolve customer queries and provide accurate information.
• Maintain a high level of professionalism and customer satisfaction.
• Document interactions and update records in the system.
• Meet performance metrics such as quality, productivity, and turnaround time.

Eligibility Criteria

• Excellent communication skills in English.
• Basic computer knowledge is required.
• Willingness to work in rotational shifts.

Virtual Interview Details

• Interview Mode: Virtual (Online)
  Date: 6 Oct
  Time : 2:30 PM