Teleperformance :Customer support specialist II Gurgaon II

TP; Gurugram District; On-site; INR 200,000 - 320,000; Full time

Job summary

TP in India invites applications for a Customer Support Specialist to join our frontline team at the GGN location. The role focuses on chat-based assistance, resolving queries with clear and concise English in real time.

Qualified candidates have at least an undergraduate degree, zero to six months chat experience, and willingness to work a 24/7 rotating shift, including nights. Good written communication and the ability to simplify tech-speak are essential.

Qualifications

• Education: undergraduate / bachelors degree (Graduate) in any stream from a recognized university.
• Experience: six months of experience in chat.
• Shift Flexibility: Willingness to work in a 24/7 rotational shift environment (including night shifts)

Responsibilities

• We are looking for a enthusiastic Customer Support Specialist to join our frontline team.

Skills

Written English

Chat support

Clear communication

Conciseness

Education

Undergraduate/Bachelor's degree

Job description

Hi Team,

Please find the JD (GGN Location.)

interviews we are taking virtual only

Job Description

Chat Support
Mandatory Qualifications

• Education: undergraduate / bachelors degree (Graduate) in any stream from a recognized university.
• Experience: six months of experience in chat
• Shift Flexibility: Willingness to work in a 24/7 rotational shift environment (including night shifts)

Key Responsibilities

• We are looking for a enthusiastic Customer Support Specialist to join our frontline team .

• Language & Communication:
  • Communication: Exceptional written English with the ability to convey technical solutions clearly and concisely in a chat environment.
  • Simplifying "Tech-Speak": Ability to communicate in a clear and concise manner.
  • Conciseness: In a chat environment, long paragraphs are ignored. Agents must use "micro-burst" communication short, impactful sentences that keep the user engaged without overwhelming them