Hiring: Customer Service - Chat Process

TP; Gurugram District, New Delhi; On-site; INR 325,000 - 389,000; Full time

Job summary

Teleperformance in Gurgaon is hiring a Customer Service Executive – Chat Process. The role requires clear written and verbal communication, with at least 6 months of chat support experience and willingness to work from Gurgaon.

Primary duties include handling customer queries via chat, delivering accurate responses, and maintaining high service quality while meeting productivity targets. Undergraduate or Graduate candidates can apply.

Qualifications

• 6+ months of chat process experience.
• Excellent written & verbal communication skills.
• Candidates comfortable working from Gurgaon location.

Responsibilities

• Handle customer queries and provide effective resolutions through chat support.
• Maintain high-quality customer interactions while meeting process and productivity targets.
• Ensure accurate, timely, and professional responses to customers and maintain a positive customer experience.

Skills

Chat process experience

Communication skills

Customer service

Education

Undergraduate or Graduate

Job description

Teleperformance

WERE HIRING | CUSTOMER SERVICE – CHAT PROCESS

Location: Gurgaon
Role: Customer Service Executive – Chat Process
Education: Undergraduate & Graduate candidates can apply
Experience: Minimum 6 months of experience in Chat Process
CTC: 32,000
Working Days: 5 days a week
Week-offs: 2 rotational week-offs
Cab Facility: Available for both sides
Communication: Excellent communication skills required

Roles & Responsibilities:

• Handle customer queries and provide effective resolutions through chat support.
  Maintain high-quality customer interactions while meeting process and productivity targets.
  Ensure accurate, timely, and professional responses to customers and maintain a positive customer experience.

Who Can Apply?

Candidates with 6+ months of chat process experience
Excellent written & verbal communication skills
Candidates comfortable working from Gurgaon location
Both Undergraduates & Graduates can apply