We are hiring For Chat support II Jaipur- Pratap Nagar Teleperformance

TP; Jaipur; On-site; INR 246,000 - 279,000; Full time

Job summary

TP in Jaipur, Pratap Nagar, is seeking a Customer Support Executive for an on-site chat support role. You will handle real-time customer inquiries via chat and email, ensuring accurate information, timely resolution, and professional communication across channels.

The role requires graduates in any discipline, with fresher or experienced status, and a willingness to work 24x7 in a 5-day work week. Training will cover product knowledge and internal systems to resolve issues efficiently.

Qualifications

• Graduates in any discipline.
• Fresher / Experienced.
• 5 Days a week.
• Comfortable in 24*7 Environment.

Responsibilities

• Real-Time Customer Assistance: Chat support agents respond to customer inquiries through live chat platforms, providing accurate information about products, services, or policies, and troubleshooting issues promptly to ensure customer satisfaction.
• Problem-Solving and Issue Resolution: Agents assess customer needs, handle complaints, and offer solutions or alternatives within set timeframes, following up to confirm resolution.
• Communication and Professionalism: Maintaining a positive, empathetic, and professional tone is essential. Agents must communicate clearly and concisely in written form, often managing multiple chats simultaneously.
• Documentation and Reporting: All interactions are logged accurately for future reference, and feedback is documented to improve service quality and inform internal teams.
• Collaboration with Teams: Chat support roles often require coordination with departments such as Sales, IT, and Marketing to resolve complex issues and share insights for process improvement.

Skills

Chat support

Customer service

Live chat

Email support

Education

Graduates in any discipline

Job description

Hello Everyone, Below is the job description PFB the JD - WFO - Jaipur

Job Role: Chat support role

Core Resp Job Description

Join us in Jaipur, PRATAP NAGAR as a Customer Support Executive. You will manage customer interactions through digital channels, ensuring high-quality resolution and service excellence.

Responsibilities

Real-Time Customer Assistance:Chat support agents respond to customer inquiries through live chat platforms, providing accurate information about products, services, or policies, and troubleshooting issues promptly to ensure customer satisfaction
Problem-Solving and Issue Resolution:Agents assess customer needs, handle complaints, and offer solutions or alternatives within set timeframes, following up to confirm resolution
Communication and Professionalism:Maintaining a positive, empathetic, and professional tone is essential. Agents must communicate clearly and concisely in written form, often managing multiple chats simultaneously
Documentation and Reporting:All interactions are logged accurately for future reference, and feedback is documented to improve service quality and inform internal teams
Collaboration with Teams:Chat support roles often require coordination with departments such as Sales, IT, and Marketing to resolve complex issues and share insights for process improvement

Key Responsibilities

• Resolve customer queries in real-time via chat and email platforms.
• Maintain professional grammar, tone, and formatting in all written communication.
• Meet key performance metrics, including response time and customer satisfaction scores.
• Navigate multiple internal systems simultaneously to troubleshoot client issues.
• Pay-22 k In hand -25 k ctc for fresher

Education and Experience

• Graduatesin any discipline.
• Fresher / Experienced.
• 5 Days a week.
• Comfortable in 24*7 Environment.

Logistics and Transport

• Remote Work:This is strictly an on-site role, not open to remote candidates.