Chat Support Executive

Asap Staffing Solutions Delhi; Gurugram District; On-site; INR 268,000 - 324,000; Full time

Job summary

Asap Staffing Solutions Delhi in Gurgaon invites applicants for our international chat process. Fresh graduates start at 24 k CTC; candidates with up to 6 months' experience may earn around 29 k CTC. Excellent English writing and speaking skills are required.

Rotational shifts and a 5-day workweek are part of the role, on-site in Gurgaon. You will handle customer queries via web chat, deliver clear written solutions, stay professional and empathetic, collaborate with internal teams to resolve

Qualifications

• Excellent English writing and speaking skills.
• Fresh graduates welcome; 6 months exp considered for higher pay.
• Rotational shifts and 5-day workweek in Gurgaon

Responsibilities

• Handle customer queries via web chat, ensuring timely resolution of issues.
• Provide accurate and effective solutions to customers through written communication.
• Maintain a high level of professionalism and empathy when interacting with customers.
• Collaborate with internal teams to resolve complex issues or elevate matters when necessary.
• Meet performance targets for quality, productivity, and first-call resolution rates.

Skills

Excellent English

Education

Graduate

Job description

Hi,

We are hiring for International chat process ,

Location - Gurgaon

Graduate Fresher - 24 k CTC

Minimum 6 months of Ex p - Approx 29 k CTC

Excellent English writing and speaking Skills.

Rotational Shift

5 days working

Roles and Responsibilities

• Handle customer queries via web chat, ensuring timely resolution of issues.
• Provide accurate and effective solutions to customers through written communication.
• Maintain a high level of professionalism and empathy when interacting with customers.
• Collaborate with internal teams to resolve complex issues or elevate matters when necessary.
• Meet performance targets for quality, productivity, and first-call resolution rates.