Walk- Sun 25th Oct Customer Support International Chat

TELUS Digital; Dadri; On-site; INR 260,000 - 380,000; Full time

Benefits offered by this job

Free pick up and drop facility (35 km)

Medical Insurance

Life Insurance

Job summary

TELUS Digital in Noida invites applications for an inbound voice role. Fresher graduates and candidates with international voice experience are welcome. The role requires handling customer inquiries, resolving issues, and processing orders with a strong emphasis on accurate call handling.

Working model is 24x7 from office with night shifts and rotational week offs. Relocation to Noida is required; medical and life insurance are part of the perks, along with pickup/drop within 35 km.

Qualifications

• Educational Qualification: Any Graduate (Result awaited can apply).
• Fresher graduates are eligible to apply.
• Graduates with a minimum 1 year of International Voice experience are required.
• Excellent written and spoken English communication.
• Should be comfortable in night shifts and rotational week offs.
• Working Model: 24x7 (work from Office).
• Candidate should be comfortable with relocation to job location Noida.

Responsibilities

• Handle inbound calls and chats from wire transfer customers and agents.

Skills

Inbound calls

Customer service

English communication

Night shift

Weekoff rotation

Education

Any Graduate

Job description

Walk-In Date: (Sun) 25th Oct

Time: 12 PM to 4 PM

Venue: tower 6, UG Floor, Telus Digital, Candor Tech Space, Sector 135 Noida

Role & Responsibilities

• Performing inbound calls/chat from wire transfer customers and agents.
• Take inbound calls per day from the customers.
• Answer a wide range of inquiries and solve a wide range of customer service issues and problems.
• This job has a highly regimented schedule and requires a full day of assisting customers on the phone.
• Strong customer service skills including diplomacy and the art of diffusing tense situations are required.
• Processing customers orders and ensuring its accuracy and completion.
• Participating in continuous training sessions and sharing best practices.
• Show good oral and written skills for call escalation via call sheet completion or call escalation.

Preferred Candidate Profile

• Educational Qualification: Any Graduate (Result awaited can apply)
• Fresher graduates are eligible to apply
• Graduates with a minimum 1 year of International Voice experience are required.
• Excellent Written & communication in English.
• Should be comfortable in night shifts and rotational week offs.
• Ability to model the corporate value of respect, courage, passion, teamwork and integrity.
• Working Model : 24*7 (work from Office)
• Candidate should be comfortable with relocation to job location- Noida

Perks and Benefits

• Free pick up and drop facility will be provided within 35 Kms from office address
• Medical Insurance
• Life Insurance