International Chat Support Executive : Fresher & Exp.: Noida

WSNE Consulting Pvt. Ltd.; Dadri, Gurugram District; On-site; INR 212,000 - 268,000; Full time

Benefits offered by this job

Competitive salary

Incentives

Growth opportunities

Recognition

Training and onboarding

Shift allowances

Transport/cab facility

Job summary

WSNE Consulting Pvt. Ltd. is hiring for an International Support Executive to handle international customers via chat and resolve queries with excellent service.

The role requires graduates with strong English communication, good typing speed, and the ability to work in a 24x7/rotational shift, including night shifts. Freshers and experienced candidates are welcome, with preference for candidates in Gurgaon or Noida.

Qualifications

• Freshers and experienced candidates can apply.
• Minimum qualification: Graduate.
• Good English communication and written communication skills.
• Comfortable working on computers and handling multiple applications.
• Good typing speed and basic computer knowledge.
• Customer-oriented attitude with strong problem-solving skills.
• Ability to work in a 24x7 / rotational shift environment, including night shifts.
• Willingness to work from the Gurgaon or Noida location.
• Candidates with international BPO, chat support, customer service, or voice process experience will be preferred.

Responsibilities

• Handle customer queries via chat and provide international support.
• Respond to concerns professionally within defined turnaround times.
• Understand requirements and provide accurate information and solutions.
• Maintain high standards of customer service and satisfaction.
• Follow company policies, processes, and quality guidelines.
• Document interactions and update information in the system.
• Coordinate with internal teams to resolve issues.
• Maintain accuracy while handling multiple chats.
• Meet performance, quality, and productivity targets.
• Ensure a positive customer experience in every interaction.

Skills

English communication

Written communication

Typing speed

Customer orientation

Problem-solving

Multitasking

Education

Graduate

Job description

We are hiring enthusiastic and customer-focused candidates for the position of International Support Executive. The selected candidates will be responsible for handling international customers through chat, resolving their queries, and providing excellent customer service.

Role & responsibilities

• Handle customer queries and provide support through international process.
• Respond to customer concerns professionally and within the defined turnaround time.
• Understand customer requirements and provide accurate information and appropriate solutions.
• Maintain high standards of customer service and customer satisfaction.
• Follow company policies, processes, and quality guidelines.
• Document customer interactions and update relevant information in the system.
• Coordinate with internal teams to resolve customer issues when required.
• Maintain accuracy and professionalism while handling multiple chats.
• Meet assigned performance, quality, and productivity targets.
• Ensure a positive customer experience in every interaction.

Preferred candidate profile

• Freshers and experienced candidates can apply.
• Minimum qualification: Graduate.
• Good English communication and written communication skills.
• Comfortable working on computers and handling multiple applications.
• Good typing speed and basic computer knowledge.
• Customer-oriented attitude with strong problem-solving skills.
• Ability to work in a 24x7 / rotational shift environment, including night shifts.
• Willingness to work from the Gurgaon or Noida location.
• Candidates with international BPO, chat support, customer service, or voice process experience will be preferred.

Perks & Benefits

• Competitive salary: 19,000 for Freshers and up to 24,000 for Experienced candidates.
• Performance-based incentives, as applicable.
• Growth and career advancement opportunities.
• Employee recognition and rewards.
• Training and on-the-job learning.
• Professional and supportive work environment.
• Shift allowances, as applicable.
• Transport/cab facility, as per company policy.
• Other employee benefits as per company policy.