Walk-in | Customer Service Representative (Chat Process)

TELUS International; Sector 10; Vor Ort; INR 295.000 - 343.000; Vollzeit

Benefits dieser Stelle

Medical Insurance

Life Insurance

Pickup/Drop within 35km

Salary range provided

Zusammenfassung

TELUS International Noida is hiring for inbound chat support from wire transfer customers. You will handle daily chats, resolve inquiries, process orders, and escalate issues using call sheets when required. The role operates on a 24x7 schedule and requires night shifts from our Noida office.

Educational qualification is any graduate, with fresher graduates eligible. Excellent written and spoken English is essential, and relocation to Noida is expected for this office-based role.

Qualifikationen

• Customer service skills and diplomacy are required.
• Strong written & spoken English.
• Willingness to work night shifts and 24x7 operations.

Aufgaben

• Handle inbound chat from wire transfer customers and agents.
• Take inbound chats per day from customers.
• Resolve a wide range of inquiries and issues.
• Process orders and ensure accuracy.
• Escalate issues using call sheets or escalation procedures.
• Attend training sessions and share best practices.
• Demonstrate oral and written skills for call escalation.

Kenntnisse

Customer service skills

Written communication

Night shift readiness

Ausbildung

Any Graduate

Jobbeschreibung

Role & Responsibilities

• Performing inbound chat from wire transfer customers and agents.
• Take inbound chats per day from the customers.
• Answer a wide range of inquiries and solve a wide range of customer service issues and problems.
• This job has a highly regimented schedule and requires a full day of assisting customers on the phone.
• Strong customer service skills including diplomacy and the art of diffusing tense situations are required.
• Processing customers orders and ensuring its accuracy and completion.
• Participating in continuous training sessions and sharing best practices.
• Show good oral and written skills for call escalation via call sheet completion or call escalation.

Preferred Candidate Profile

• Educational Qualification: Any Graduate
• Fresher graduates are eligible to apply
• Graduates with a minimum 6 months of chat experience are required.
• Excellent Written & communication in English.
• Should be comfortable in night shifts and rotational week offs.
• Ability to model the corporate value of respect, courage, passion, teamwork and integrity.
• Working Model : 24*7 (work from Office)
• Candidate should be comfortable with relocation to job location- Noida

Perks and Benefits

• Salary Range- 2.95 LPA - 3.43 LPA
• Free pick up and drop facility will be provided within 35 Kms from office address
• Medical Insurance
• Life Insurance