Walk-in Drive || 30th Sep & 1st Oct,26 || International Voice Process || Noida

HCL Technologies Limited; Dadri; On-site; INR 250,000 - 400,000; Full time

Job summary

HCL Technologies Limited in Noida is hiring for an Associate/Analyst in the inbound calling process. The role involves handling client queries via voice and written communication, resolving issues, and maintaining records. Freshers are not eligible; 1–3 years of international voice process experience preferred.

Walk-in interviews are scheduled; please carry updated resume and ID proofs. This position offers exposure to international customers with a focus on service excellence and customer-first

Qualifications

• Strong problem-solving mindset.
• Ability to multitask and deliver results both individually & as part of a team.
• Respond to client queries via voice & written communication.
• Handle inquiries related to products, services, data, and client accounts.
• Maintain accurate records of customer interactions in internal systems.
• Collaborate with internal teams to resolve client issues effectively.
• Ensure client satisfaction with service excellence and a customer-first approach.

Responsibilities

• Respond to client queries via voice and written communication.
• Handle inquiries related to products, services, data, and client accounts.
• Maintain accurate records of customer interactions in internal systems.
• Collaborate with internal teams to resolve client issues effectively.
• Ensure client satisfaction with service excellence and a customer-first approach.

Skills

Problem solving

Multitasking

Communication

Client support

Record keeping

Team collaboration

Customer-first approach

Job description

HCLTech is Hiring for International Voice Process

Interested candidates can walk in for an interview | Freshers are not eligible

Dates: 30th Sep & 1st Oct,26

Timing: 11:00 AM - 2:00PM

Work Location: Noida

Please carry:2 Updated Resume1 Passportsize1 ID Proof Pan card/ Aadhar Card (Do not bring any laptops, pen drives, or electronic devices)

We are hiring Associates/ Analyst for our Inbound Calling Process (No Sales, No Upselling, No Cross-Selling).

Designation: Associate/Analyst Process :Inbound Calling

Experience: 1-3 years in International Voice Process Education

Mandatory Qualifications

Strong problem-solving mindset

Ability to multitask and deliver results both individually & as part of a team

Respond to client queries via voice & written communication, ensuring accurate and timely resolutions.

Handle inquiries related to products, services, data, and client accounts Manage multiple client queries efficiently using workflow tools Maintain accurate records of customer interactions in internal systems Collaborate with internal teams to resolve client issues effectively Ensure client satisfaction with service excellence and a customer-first approach