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Theempiric Consulting Services; Dadri, Gurugram District; On-site; INR 260,000 - 380,000; Full time

Benefits offered by this job

Competitive salary

Career growth

CAB facility during odd hours

Employee benefits

Job summary

Theempiric Consulting Services in Noida and Gurugram is seeking motivated Customer Support Associates and Technical Support Associates for voice, non-voice and backoffice roles. Freshers are welcome; graduates preferred, with rotation and night shifts available in a 24x7 setup.

Join a multinational BPO environment offering competitive incentives, structured learning, and supportive HR and training teams to help you grow your career in customer and technical support.

Qualifications

• Excellent English communication (verbal & written) is essential.
• Graduate degree preferred; fresh graduates are welcome to apply.
• Willingness to work in rotational and night shifts in a 24x7 setup.
• Strong organization and multitasking abilities are needed.

Responsibilities

• Resolve customer queries via voice, email, or chat within SLA and quality targets.
• Provide exceptional technical/domain-specific support in a fast-paced environment.
• Maintain metrics: AHT, Quality, RCR and follow SOPs and compliance guidelines.
• Multitask effectively while adhering to processes and policies.

Skills

Excellent English communication

Multitasking

Organizational skills

Flexible for rotational/night shifts

Education

Graduate preferred

Freshers welcome

Job description

Job Locations:

Gurugram and Noida

Work Schedule:

5 Days a Week Rotational/Night Shifts

Immediate Openings:

Multiple roles across Voice, Non-Voice, and Backoffice Immediate joiners preferred!

Open Positions & Locations:

• Backoffice Noida and Gurugram
• Email Process Gurugram
• Live Chat Agent Gurugram
• US Debt Collector Noida
• US Technical Support Associate Gurugram
• UK Telecom Voice Process Gurugram
• Travel Support Associate Gurugram
• Sales & Retention Support Gurugram
• Travel & Telecom Associate Noida

About the Opportunity:

Join leading multinational BPOs in Noida & Gurugram where career growth meets supportive teams. Roles include Customer Support Associates & Technical Support Associates across Voice, Non-Voice, and Backoffice functions.

Key Responsibilities:

• Resolve customer queries via voice, email, or chat within SLA & quality targets
• Deliver exceptional technical/domain-specific support in fast-paced environments
• Maintain metrics: AHT, Quality, RCR
• Multitask while following SOPs & compliance guidelines

Candidate Requirements:

• Excellent English communication (verbal & written)
• Graduate preferred; freshers welcome
• Flexible for rotational/night shifts (24x7 setup)
• Strong organizational & multitasking skills
• Prior BPO experience is a plus but not mandatory

What We Offer:

• Competitive salary + performance incentives
• Career growth with structured learning & fast-track opportunities
• Cab facility during odd hours + employee benefits
• Inclusive, diverse workplace with supportive HR & training teams