Walk-in | Helpdesk Associate * Walk-in Interview * Work From Office

Shining Stars Institution & travels; Dadri, Gurugram District; On-site; INR 167,000 - 446,000; Full time

Benefits offered by this job

Cab facility

Job summary

Shining Stars ITPL in Noida and Gurugram is hiring Customer Care Executives. We welcome freshers or experienced professionals for domestic and international roles, with walk-in interviews and immediate joiners preferred.

Locations include Noida (Sector 60, 62, 63) and Gurugram (Sector 18, 19). Salary is variable based on communication skills and process proficiency, with CTC ranges specified for each city.

Qualifications

• Qualification: Any Graduate Fresher or UG with Experience for International and any 12th pass Fresher/Experience for Domestic.
• Domestic candidates should have 12th pass; international roles require graduation/UG.

Responsibilities

• Respond to inquiries via Voice and Non-Voice channel.
• Identify customer problems, research root causes, and provide solutions using internal knowledge bases.
• Escalate complex or specialized issues to floor managers when necessary.
• Record complete, precise details of every customer interaction, ticket status, and resolution in CRM tools.
• Meet target metrics such as First Contact Resolution (FCR), Average Handling Time (AHT), and CSAT scores.
• Follow SOPs, privacy regulations, and quality/scripting guidelines.

Tools

CRM tools

Job description

Greetings Job Seekers,

We are hiring energetic and customer-focused individuals to join the team as Customer Care Executives. Whether you are a fresher starting your career or an experienced customer service professional looking to grow, we welcome you to attend our walk-in interviews!

1. Location: Noida (Sector 60, 62 and 63) & Gurugram (Sector 18 & 19)
2. Qualification: Any Graduate Fresher or UG with Experience for International and Any 12th pass Fresher / Experience for Domestic.
3. Age Limit: Max. 30
4. Immediate Joiners Preferred
5. Schedule: 6 days working and 1 rotational week off (Domestic) and 5 days working and 2 rotational weeks off (International)
6. Cab Facility: Available in Gurugram (International Role - Subject to hiring zone)
7. Salary: Subject to Communication Skills & Process
8. Noida - 15k to 25k CTC (Fresher) and Up to 40k CTC (Experience)
9. Gurugram - 15k - 24k CTC (Fresher) and Up to 30k CTC (Experience)

Key Roles & Responsibilities

• Respond to inquiries via Voice and Non-Voice channel.
• Identify customer problems, research root causes, and provide solutions using internal knowledge bases.
• Escalate complex or specialized issues to floor managers when necessary.
• Record complete, precise details of every customer interaction, ticket status, and resolution in CRM tools.
• Meet target metrics such as First Contact Resolution (FCR), Average Handling Time (AHT), and Customer Satisfaction (CSAT) scores.
• Follow standard operating procedures (SOPs), privacy regulations, and quality/scripting guidelines.

"We do not ask for money or payment at any point during recruitment" "Zero application or hiring fees - 100% free to apply."

Contact Details:

9196254114

Indrajeet - HR Specialist

Shining Stars ITPL

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