Walk-in | Customer Service Executive

Kochar Infotech Limited; Gurugram District; On-site; INR 250,000 - 420,000; Full time

Job summary

Kochar Infotech Limited in Gurugram is seeking a customer service professional to handle inquiries via phone, email, and chat, and to resolve complaints with accurate product information.

Candidates should possess strong communication, problem solving, and teamwork skills; freshers are welcome, with prior customer service experience a plus. A friendly, patient attitude is essential to succeed.

Qualifications

• Good verbal and written communication skills.
• Strong problem-solving and listening abilities.
• Patience, empathy, and a customer-focused attitude.
• Ability to work in a team and manage time effectively.
• Freshers welcome; prior customer service experience is an advantage.

Responsibilities

• Handle customer inquiries through phone, email, and chat.
• Resolve customer complaints and provide appropriate solutions.
• Provide accurate information about products and services.
• Maintain a professional and friendly attitude while communicating with customers.

Skills

Verbal communication

Written communication

Problem solving

Listening

Teamwork

Time management

Job description

Role & responsibilities

• Handle customer inquiries through phone, email, and chat.
• Resolve customer complaints and provide appropriate solutions.
• Provide accurate information about products and services.
• Maintain a professional and friendly attitude while communicating with customers.

Preferred candidate profile

• Good verbal and written communication skills.
• Strong problem-solving and listening abilities.
• Patience, empathy, and a customer-focused attitude.
• Ability to work in a team and manage time effectively.
• Previous customer service experience is an advantage, but freshers may also apply.