Telecaller Executive

Bitrix Infotech Pvt Ltd; Surat; Presencial; INR 167 000 - 246 000; Tempo integral

Resumo da oferta

Bitrix Infotech Pvt Ltd in Surat, India is seeking a customer-focused Telecaller to handle customer queries, complaints, and feedback. The role requires clear communication, patience, and a proactive approach to resolve issues and maintain a positive customer experience.

You will log interactions, follow up on resolutions, and escalate unresolved matters to management while ensuring accurate records and consistent, friendly service across all customer touchpoints.

Qualificações

• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to manage customer records accurately.

Responsabilidades

• Handle customer calls, queries, complaints, and feedback.
• Follow up with customers to ensure satisfactory resolution.
• Maintain records of customer interactions and feedback.
• Escalate unresolved issues to management.
• Ensure effective communication and customer satisfaction.

Conhecimentos

Communication skills

Problem-solving skills

Descrição da oferta de emprego

We are looking for a customer-focused and proactive Telecaller to handle customer queries, complaints, and feedback. The ideal candidate should have strong communication and problem-solving skills to ensure timely resolutions and a positive customer experience.

• Handle customer calls, queries, complaints, and feedback.
• Follow up with customers to ensure satisfactory resolution.
• Maintain records of customer interactions and feedback.
• Escalate unresolved issues to management.
• Ensure effective communication and customer satisfaction.
• Handle customer calls, queries, complaints, and feedback.
• Follow up with customers to ensure satisfactory resolution.
• Maintain records of customer interactions and feedback.
• Escalate unresolved issues to management.
• Ensure effective communication and customer satisfaction.