Walk-in | Telecalling Executive

Marc Laboratories; Lucknow; On-site; INR 300,000 - 450,000; Full time

Job summary

Marc Laboratories in Lucknow invites applications for a customer support/telecalling role. Fresher and experienced candidates are welcome. The role involves explaining products, following up on leads, maintaining CRM/Excel records, and resolving basic queries.

You will coordinate with sales and operations for order processing and help build strong customer relationships while collecting feedback for market insights.

Qualifications

• Clear explanation of company products and services.
• Follow up with interested customers and convert leads into sales.
• Maintain customer records in CRM or Excel.
• Resolve basic customer queries.
• Coordinate with sales and operations for order processing.
• Build and maintain customer relationships.
• Collect customer feedback and report market insights.
• Freshers and experienced candidates welcome.
• Experience in telecalling, telesales, customer support, or lead generation is an advantage.

Responsibilities

• Explain company products and services clearly to customers.
• Follow up with leads and convert into sales.
• Maintain customer records in CRM or spreadsheets.
• Resolve basic customer queries and escalate as needed.
• Coordinate with sales and operations for smooth order processing.

Skills

Communication

Interpersonal skills

MS Excel

CRM

Problem solving

Listening

Tools

CRM software

Excel

Google Sheets

Job description

Role & responsibilities

Explain company products and services clearly.
Follow up with interested customers and convert leads into sales.
Maintain customer records and update CRM or Excel sheets.
Resolve basic customer queries and esc
Coordinate with the sales and operations teams for order processing.
Build and maintain strong customer relationships.
Collect customer feedback and report market insights.
Required Skills:
Good communication and interpersonal skills.
Basic computer knowledge (MS Excel, Google Sheets, CRM).
Good listening and problem‑solving abilities.
Positive attitude and customer-oriented approach.
Qualifications:
Freshers and experienced candidates are welcome.
Experience in telecalling, telesales, customer support, or lead generation is an advantage.