Walk-in | Customer Support Executive

Palate Networks; Hyderabad; On-site; INR 264,000 - 316,000; Full time

Job summary

Palate Networks in Hyderabad, India invites applications for a customer support role. You will handle inquiries via phone, email, and chat, addressing concerns and escalating issues when needed to ensure swift resolution.

The job requires graduation or ongoing studies with strong English communication and basic Excel skills; prior BPO or customer service experience is preferred. This is an on-site role based in Hyderabad.

Qualifications

• Graduation or pursuing UG with relevant communication skills.
• 1 year of experience in customer support, customer service, BPO, or similar.
• Strong English verbal and written communication.
• Ability to speak confidently and communicate with customers and partners.
• Basic knowledge of MS Excel.

Responsibilities

• Provide exceptional customer support through phone, email, and chat to resolve queries.
• Handle complaints professionally, escalating when necessary for timely resolution.
• Maintain accurate records of interactions using CRM software.
• Collaborate with internal teams to resolve complex issues and improve satisfaction.

Skills

Communication skills

English proficiency

Verbal communication

Written communication

Professional demeanor

Confident speaking

MS Excel basics

Education

Graduation or UG student

Tools

CRM software

MS Excel

Job description

Roles and Responsibilities

• Provide exceptional customer support through phone calls, emails, and chats to resolve customer queries and concerns.
• Handle customer complaints in a professional manner, escalating issues when necessary to ensure timely resolution.
• Maintain accurate records of all interactions with customers using CRM software.
• Collaborate with internal teams to resolve complex issues and improve overall customer satisfaction.

Required Skills and Qualifications

• Any graduate or undergraduate with relevant communication skills.
• 01 year of experience in customer support, customer service, BPO, or a similar role.
• Good verbal and written communication skills in English.
• Ability to speak confidently and communicate professionally with customers and business partners.
• Basic knowledge of MS Excel