Walk-in | Team Lead

Glowingstar Corporation; Jaipur Municipal Corporation; On-site; INR 350,000 - 520,000; Full time

Job summary

Glowingstar Corporation is seeking a dynamic Team Leader for our sales telecalling unit in India. The role involves guiding and motivating a team to consistently meet and exceed targets, while maintaining high call quality and customer service standards.

The ideal candidate should have a Graduation in any discipline and 12 years of experience in Sales, Telecalling, or Team Handling, with strong communication and leadership skills. Proficiency in MS Excel and daily reporting is preferred.

Qualifications

• Graduate in any discipline.
• 12 years of experience in Sales, Telecalling, or Team Handling.
• Strong communication and leadership skills.
• Good knowledge of sales processes and customer handling.
• Ability to motivate and manage a team effectively.
• Target-oriented with strong problem-solving skills.
• Basic knowledge of MS Excel and daily reporting.
• Ability to work in a fast-paced, target-driven environment.

Responsibilities

• Manage, guide, and motivate a team of Telecalling Executives to achieve sales targets.
• Monitor daily team performance, productivity, and call quality.
• Ensure achievement of individual and team sales targets.
• Provide regular training, guidance, and support to team members.
• Monitor customer interactions and ensure quality service.
• Prepare and maintain daily sales and performance reports.
• Coordinate with management regarding team progress and sales performance.
• Handle team-related issues and ensure smooth daily operations.

Skills

Team Leadership

Telecalling

Sales Targets

Communication Skills

Training & Guidance

Performance Monitoring

Customer Handling

Target-driven Mindset

Education

Graduate in any discipline

Tools

MS Excel

Job description

Role & Responsibilities:

• Manage, guide, and motivate a team of Telecalling Executives to achieve sales targets.
• Monitor daily team performance, productivity, and call quality.
• Ensure achievement of individual and team sales targets.
• Provide regular training, guidance, and support to team members.
• Monitor customer interactions and ensure quality service.
• Prepare and maintain daily sales and performance reports.
• Coordinate with management regarding team progress and sales performance.
• Handle team-related issues and ensure smooth daily operations.

Preferred Candidate Profile:

• Graduate in any discipline.
• 12 years of experience in Sales, Telecalling, or Team Handling.
• Strong communication and leadership skills.
• Good knowledge of sales processes and customer handling.
• Ability to motivate and manage a team effectively.
• Target-oriented with strong problem-solving skills.
• Basic knowledge of MS Excel and daily reporting.
• Ability to work in a fast-paced, target-driven environment.