Tele Caller Team Lead/ Manager

RCP Infratech; Raipur; On-site; INR 279,000 - 502,000; Full time

Job summary

RCP Infratech is seeking a Telecalling Team Supervisor in Raipur, India to lead and supervise the telecalling group. You will set daily targets, monitor performance, and ensure achievement of sales, leads, and follow-ups while maintaining high customer service standards.

The role requires training telecallers, handling escalations, and generating regular performance reports using CRM or Excel. Strong communication and leadership abilities are essential.

Qualifications

• Excellent communication and leadership skills.
• Strong convincing, negotiation and problem-solving abilities.
• Experience in team handling and target achievement.
• Knowledge of MS Excel, CRM software, and reporting.
• Ability to manage pressure and meet deadlines.
• Strong organizational and time-management skills.
• 25 years of experience in telecalling, telesales, or customer service.
• Previous experience managing a telecalling team is preferred.

Responsibilities

• Manage and supervise the telecalling team.
• Assign daily calling targets and monitor performance.
• Ensure achievement of sales, leads, and follow-ups.
• Train telecallers on communication skills, product knowledge, and sales techniques.
• Monitor call quality and customer service standards.
• Handle customer queries, complaints, and escalations.
• Prepare daily, weekly, and monthly performance reports.
• Track leads, conversions, and follow-ups through CRM or Excel.
• MOTIVATE team members to achieve targets.
• Coordinate with sales and marketing to improve results.

Skills

Excellent communication

Leadership

Negotiation

Problem-solving

Team handling

Target achievement

MS Excel

CRM software

Reporting

Time-management

Tools

MS Excel

CRM software

Job description

Role & responsibilities

• Manage and supervise the telecalling team.
• Assign daily calling targets and monitor team performance.
• Ensure achievement of sales, lead generation, and follow-up targets.
• Train telecallers on communication skills, product knowledge, and sales techniques.
• Monitor call quality and maintain customer service standards.
• Handle customer queries, complaints, and escalations.
• Prepare daily, weekly, and monthly performance reports.
• Track leads, conversions, and follow-ups through CRM or Excel.
• Motivate team members to achieve individual and team targets.
• Coordinate with the sales and marketing departments to improve business results.

Preferred candidate profile

• Excellent communication and leadership skills.
• Strong convincing, negotiation, and problem-solving abilities.
• Experience in team handling and target achievement.
• Knowledge of MS Excel, CRM software, and reporting.
• Ability to manage pressure and meet deadlines.
• Good organizational and time-management skills.
• 25 years of experience in telecalling, telesales, or customer service.
• Previous experience managing a telecalling team is preferred.