Telesales Team Lead

Varahamurti Flexirub; Ghaziabad District; On-site; INR 400,000 - 600,000; Full time

Job summary

Varahamurti Flexirub in Uttar Pradesh, Ghaziabad district invites applications for a Telesales Team Leader. The role leads a telemarketing team to achieve sales, lead conversion, and customer engagement targets, coaching members and monitoring performance.

You will ensure adherence to scripts and processes, track KPIs, and coordinate with sales/marketing for campaign updates while maintaining daily MIS dashboards and high customer interaction quality.

Qualifications

• 3 to 6 years of experience in telemarketing/telesales.
• Minimum 2 years in a leadership role preferred.
• Excellent communication and persuasion skills.
• Strong leadership and coaching ability.

Responsibilities

• Supervise, guide, and motivate the telesales team.
• Allocate daily calling lists and monitor productivity.
• Ensure adherence to scripts, processes, and compliance guidelines.
• Track KPIs such as calls, conversions, and lead conversions.
• Conduct regular performance reviews and feedback sessions.
• Identify underperformance and implement improvement plans.
• Train new joiners on product knowledge, communication skills, and calling techniques.
• Conduct refresher training for existing team members.
• Improve team pitch quality and objection handling.
• Ensure achievement of sales/lead targets.
• Optimize calling strategies for better conversion rates.
• Coordinate with sales/marketing for campaign updates.
• Maintain daily MIS reports and performance dashboards.
• Share updates with management on progress, issues, and insights.
• Analyze call data to improve effectiveness.
• Assist in handling escalated calls from customers when required.
• Maintain high standards of customer interaction quality.

Skills

Telesales leadership

Communication & persuasion

CRM tools knowledge

Team management

Target driven

Education

Bachelor's degree / Any Graduate

Tools

CRM tools

Call center software

Job description

Job Title: Telesales Team Leader
Required Experience: 3 to 6 Years

Salary Range: 4 to 6LPA

Job Summary

The Telesales Team Leader is responsible for managing a team of telemarketers to achieve sales, lead conversion, and customer engagement targets. The role involves coaching team members, monitoring performance, ensuring quality standards, and driving overall campaign success through effective communication and leadership.

Key Responsibilities

• Supervise, guide, and motivate to team
• Allocate daily calling lists and monitor productivity
• Ensure adherence to scripts, processes, and compliance guidelines
• Track daily, weekly, and monthly KPIs (calls made, conversions, Lead conversion, etc.
• Conduct regular performance reviews and feedback sessions
• Identify underperformance and implement improvement plans
• Train new joiners on product knowledge, communication skills, and calling techniques
• Conduct refresher training sessions for existing team members
• Improve team pitch quality and objection handling skills
• Ensure achievement of sales/lead targets assigned to the team
• Optimize calling strategies for better conversion rates
• Coordinate with sales/marketing teams for campaign updates
• Maintain daily MIS reports and performance dashboards
• Share updates with management on progress, issues, and insights
• Analyze call data to improve effectiveness
• Assist in handling escalated calls or difficult customers when required
• Ensure high standards of customer interaction quality

Skills & Qualifications

• Bachelors degree/Any Graduate
• 3 to 6 years of experience in telemarketing/telesales; Minimum 2 years in a leadership role preferred
• Strong communication and persuasion skills
• Leadership and team management abilities
• Knowledge of CRM tools and call centre software
• Target-driven mindset with problem-solving skills