Walk-in | Sales Executive / Relationship Manager

Kothari Auto Wheels; Pimpri-Chinchwad; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Kothari Autowheels Pvt. Ltd. is seeking a Relationship Manager in Pune region to build strong customer relationships, understand needs, and drive sales through showroom, digital and field activities.

You will coordinate with finance, insurance, and delivery teams to ensure a seamless buying experience. The ideal candidate has 14 years in automobile sales, a relevant diploma or degree, and a valid driving license.

Qualifications

• 14 years in Automobile Sales experience required.
• Diploma or Degree in Automobile, Mechanical, Business Administration, Marketing or equivalent.

Responsibilities

• Handle showroom, digital, telephone and referral enquiries.
• Understand customer needs, budget and vehicle preferences.
• Explain vehicle features, variants, pricing, finance, insurance and accessories.
• Conduct vehicle demonstrations and arrange test drives.
• Generate leads and ensure timely follow-up and conversion.
• Prepare quotations and handle customer negotiations professionally.
• Coordinate with Finance, Insurance, Accessories, RTO and Delivery teams.
• Maintain accurate customer, lead and booking records in CRM/DMS.
• Track bookings, vehicle allotment, finance and delivery status.
• Ensure smooth vehicle delivery and explain key vehicle features.
• Promote accessories, extended warranty, service packages and other value-added products.
• Conduct PSF, handle customer complaints and generate referrals/repeat business.
• Achieve assigned monthly sales and revenue targets.
• Follow OEM/dealership processes, documentation and compliance requirements.

Skills

Customer handling

Communication skills

Lead generation

Follow-up

Negotiation

Product presentation

CRM/DMS

Target achievement

Driving license

Education

Diploma / Degree in Automobile, Mechanical, Business Administration, Marketing or equivalent relevant experience

Job description

Job Description (Kothari Autowheels Pvt. Ltd.)

Relationship Manager

Position: Relationship Manager Department: Sales / Customer Relationship Management Industry: Automobile / Passenger Vehicles Reporting To: Sales Manager / CRM Manager Experience: 14 years in Automobile Sales

Qualification: Diploma / Degree in Automobile, Mechanical, Business Administration, Marketing or equivalent relevant experience

Location: [WAGHOLI / CHANDAN NAGAR / HADAPSAR / BHOSARI / NARAYANGAON/VIMAN NAGAR/SAKORE NAGAR]

Role Purpose -

To build strong customer relationships, generate and convert sales leads, ensure a smooth buying experience, and maximize Customer Satisfaction, Sales Revenue and Customer Retention.

Key Responsibilities

• Handle showroom, digital, telephone and referral enquiries.
• Understand customer needs, budget and vehicle preferences.
• Explain vehicle features, variants, pricing, finance, insurance and accessories.
• Conduct vehicle demonstrations and arrange test drives.
• Generate leads and ensure timely follow-up and conversion.
• Prepare quotations and handle customer negotiations professionally.
• Coordinate with Finance, Insurance, Accessories, RTO and Delivery teams.
• Maintain accurate customer, lead and booking records in CRM/DMS.
• Track bookings, vehicle allotment, finance and delivery status.
• Ensure smooth vehicle delivery and explain key vehicle features.
• Promote accessories, extended warranty, service packages and other value-added products.
• Conduct PSF, handle customer complaints and generate referrals/repeat business.
• Achieve assigned monthly sales and revenue targets.
• Follow OEM/dealership processes, documentation and compliance requirements.

Required Competencies

• Excellent customer handling and communication skills
• Good knowledge of passenger vehicles and automobile sales
• Lead generation, follow-up and conversion skills
• Product presentation, negotiation and objection handling
• Basic knowledge of vehicle finance and insurance
• Customer complaint handling and problem-solving ability
• Target-oriented approach and good coordination skills
• CRM/DMS and basic computer proficiency
• Ability to work under pressure and meet targets
• Valid 4-wheeler Driving License mandatory & OWN 2 WHEELER MANDATORY

Ideal Candidate

A customer-focused, confident and target-oriented automobile sales professional who can understand customer needs, convert leads into sales and build long-term customer relationships.