Walk-in | Sales Coordinator

Bajrang Auto Parts; New Delhi; On-site; INR 300,000 - 540,000; Full time

Job summary

Bajrang Auto Parts in New Delhi, India, is seeking a Sales Coordinator to strengthen relationships with international customers. You will handle inquiries, provide product and pricing information, and ensure timely order processing with the internal teams.

The role requires excellent communication in English, a customer-focused approach, and the ability to manage multiple tasks in a fast-paced environment. Prior export experience and automotive spare parts knowledge are a plus.

Qualifications

• Bachelor's degree in Business Administration, Marketing, or Communications.
• Candidate from Automotive Spare Parts background preferred.
• Prior export company experience preferred.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Respond to international customer inquiries via Phone, Email, Whatsapp.
• Build and maintain strong relationships with existing customers to encourage repeat business and loyalty.
• Provide accurate information on products, services, pricing, orders, and delivery timelines.
• Prepare Quotation as per customer enquiry and submit follow up till deal is won.
• Monitor customer feedback and share insights for service improvement.

Skills

Strong communication

Problem-solving

Patience

Organizational skills

Customer focus

English proficiency

Education

Bachelor's degree in Business Administration/Marketing/Communications

Job description

Job description

A Sales Coordinator is responsible for maintaining and strengthening a company's relationship with its international customers. This role involves interacting with abroad clients to ensure their satisfaction, resolving issues, and supporting sales and service efforts.

Key Responsibilities

• Respond to international customers inquiries via Phone, Email, Whatsapp.
• Build and maintain strong relationships with existing customers to encourage repeat business and loyalty.
• Provide accurate information on products, services, pricing, orders, and delivery timelines.
• Prepare Quotation as per customer enquiry and submit follow up till deal is won.
• Monitor customer feedback and share insights for service improvement.
• Escalate unresolved or complex issues to relevant departments and follow up until resolution.
• Collaborate with internal teams (sales, logistics, purchase support) to ensure seamless service in timely manner.
• Resolve customer issues or concerns to ensure satisfaction.
• Process orders to Purchase team to start Procurement and make sure timeline of order fulfilment is met.
• Keep detailed records of customer interactions and transactions using CRM tools.
• Prepare reports on customer feedback, issues, and satisfaction levels for management review.
• Help new customers understand products, services and ensure smooth onboarding.

Key Skills Required

• Strong communication and interpersonal skills
• Problem-solving abilities
• Patience and empathy
• Organizational and multitasking skills
• Customer-focused attitude
• Verbal/Written English is must to deal International Customers.

Educational Requirements

• Bachelors degree in Business Administration, Marketing, Communications, or related field
• Candidate from Automotive Spare Parts background will be preferred.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Candidate having Prior Experience in Export Company will be preferred.