Sales Support Coordinator

Ryan Logitech; Mumbai; On-site; INR 350,000 - 550,000; Full time

Job summary

Ryan Logitech Pvt Ltd. seeks a proactive Sales Support specialist to assist the sales team with freight quotations, proposals, and service presentations in Mumbai. You will coordinate with operations, pricing teams, and overseas agents to gather accurate rates and maintain client records in CRM systems.

You will also track shipments, respond to pricing inquiries, and help onboard new clients while ensuring timely updates and high service levels across Air/Sea freight operations.

Qualifications

• Bachelor degree in Business Administration, Logistics, Supply Chain Management, or related field.
• 1–5 years of experience in sales coordination / Inside Sales / Sales Support in freight forwarding (Air/Sea).
• Knowledge of freight forwarding (Air/Sea), INCOTERMS.
• Proficiency in MS Office and CRM systems.

Responsibilities

• Assist the sales team in preparing freight quotations, proposals, and service presentations.
• Coordinate with operations, pricing teams, and overseas agents to gather accurate and competitive rates.
• Maintain and update sales databases, client records, rate sheets, and CRM platforms.
• Support follow-ups on quotations and convert leads into confirmed shipments.
• Act as a primary point of contact for customer inquiries related to pricing, shipment status, and service offerings.
• Provide timely updates and communicate proactively to ensure high service levels and client satisfaction.
• Assist in onboarding new clients and maintaining long-term customer relationships.
• Liaise with internal departments (Customs, Transport, Warehousing) to ensure accurate information flow and smooth operations.
• Track shipments and provide status updates to clients and stakeholders.
• Coordinate documentation requirements for freight forwarding, customs clearance, and other logistics services.
• Coordinate with Overseas Agent Offices
• Coordinate with Air & Sea freight, Import and Export Departments.
• Prepare sales reports, performance summaries, and forecasting data for management review.
• Ensure accurate documentation is shared with clients and internal teams.
• Support the preparation of agreements, contracts, and service-level documents.

Skills

Strong communication

MS Office

CRM systems

Interpersonal skills

Time management

Detail oriented

Customer-centric mindset

Education

Bachelors in Business Admin

Tools

CRM systems

MS Excel

PowerPoint

Word

Job description

Role & responsibilities

Sales Support & Coordination

• Assist the sales team in preparing freight quotations, proposals, and service presentations.
• Coordinate with operations, pricing teams, and overseas agents to gather accurate and competitive rates.
• Maintain and update sales databases, client records, rate sheets, and CRM platforms.
• Support follow-ups on quotations and convert leads into confirmed shipments.

Customer Interaction & Relationship Management

• Act as a primary point of contact for customer inquiries related to pricing, shipment status, and service offerings.
• Provide timely updates and communicate proactively to ensure high service levels and client satisfaction.
• Assist in onboarding new clients and maintaining long-term customer relationships.

Logistics Coordination

• Liaise with internal departments (Customs, Transport, Warehousing) to ensure accurate information flow and smooth operations.
• Track shipments and provide status updates to clients and stakeholders.
• Coordinate documentation requirements for freight forwarding, customs clearance, and other logistics services.
• Coordination with Over-Seas Agent Offices
• Coordination with Air & Sea freight, Import and Export Departments.

Reporting & Documentation

• Prepare sales reports, performance summaries, and forecasting data for management review.
• Ensure accurate documentation is shared with clients and internal teams.
• Support the preparation of agreements, contracts, and service-level documents.

Skills & Qualifications

Educational Background

• Bachelors degree in Business Administration, Logistics, Supply Chain Management, or a related field.

Professional Experience

• 1–5 years of experience in sales coordination / Inside Sales / Sales Support in the field of freight forwarding for Air and Sea Freight.
• Knowledge of freight forwarding(Air/Sea), INCOTERMS.

Core Skills

• Strong communication and interpersonal skills.
• Proficiency in MS Office (Excel, PowerPoint, Word) and CRM systems.
• Ability to multitask, prioritise, and manage time effectively.
• Detail-oriented with strong analytical and administrative skills.
• Customer-centric mindset with a proactive approach.

Preferred candidate profile